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AirAsia Returns to Service Stronger

April 29, 20203 minute read
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AirAsia Returns to service, with scheduled domestic flights starting today in Malaysia, to be followed by Thailand on 1st May 2020. Service will resume in the Philippines on 16th May and Indonesia on 7th May, subject to approval from the authorities.  Strict health controls and social distancing protocol are in place, in compliance with the regulations. Initial resumption of services will be on key domestic route increasing to include international regional destinations, as the situation improves. The resumption of these services is dependent on governments’ lifting of border and travel restrictions.

AirAsia Returns

The airline’s flexible business model is built on a strong foundation. During the recent period of hibernation, the airline has clearly been working on strategies to restart flights. Executive Chairman of AirAsia Group, Kamarudin Meranun provided this reassurance in a recent statement.

He noted that, in relation to the resumption of services, AirAsia works actively with all relevant regulators, local governments, civil aviation and health authorities. In addition, the airline adheres to guidance from the World Health Organisation (WHO) and International Civil Aviation Organisation (ICAO). These ensure the highest standards of compliance and conformance are in place for each flight across the network. 

Among these measures:

  • All passengers must wear a mask
  • practise universally recommended protective precautionary measures including
    • social distancing and
    • high personal hygiene.

Hospital-standard High Efficiency Particulate Air (HEPA) filters are fitted in all aircraft. All aircraft will undergo thorough disinfection every night stop. More information on the precautions here.

Non flight offerings

We continue with  diversification  of our revenue base during this tough period, with a more rigorous and market-friendly approach to further expand our digital and ancillary businesses such as Santan, Teleport and BigPay.  Kamarudin Meranun

He added that, other than offering normal takeaways, Santan has launched a drive-thru service at their outlet in MidValley Megamall. This caters to the increased demands during the restricted movement order and helps small vendors. Many small vendors have also signed up to market their food through the Santan website during the Ramadan month.

Their cargo arm, Teleport is prioritising the transport of medical supplies to front-liners and emergency medical responders, operating a number of chartered cargo flights. In addition AirAsia also performed a number of chartered recovery flights initiated by governments and private companies during the initial period or the order.

The Save Our Shops (S.O.S) campaign allows local businesses to onboard the AirAsia e-commerce platform OURSHOP with last-mile delivery by Teleport. An e-pay donation drive in collaboration with BigPay also helps the AirAsia Foundation.

Travel safe everyone!

# AirAsia, COVID-19, return to service
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