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AirAsia Group announces temporary fleet hibernation

by on March 28, 2020
 

AirAsia Group Berhad have announced a temporary fleet hibernation as a result of extensive and increasing border restrictions caused by the Covid-19 pandemic. Please note: Announcement re domestic flight resumptions.

Temporary fleet hibernation – AirAsia statement

We reproduce the statement as supplied by AirAsia Group Berhad. Some minor formatting has been added for ease of reading. This announcement is made for and on behalf of, and as agreed with, the operating airlines under the AirAsia Group and the AirAsia X Group.

AirAsia always places the safety and well-being of its guests and employees as its top priority. With governments imposing travel and movement restrictions including home quarantine orders, AirAsia is also playing its part in helping curb the spread of the virus in order to keep flying safe for everyone.

We will continue to evaluate the situation closely and we are prepared to reinstate our services as soon as the situation improves, subject to the necessary regulatory approvals.

  • All affected guests are being immediately notified by email and SMS.
    • They have the option of converting their flight booking into a credit account that is valid for future redemption for 365 days or
    • moving their flights for an unlimited number of times without any charges to another date prior to 31 Oct 2020.
  • Guests can perform these changes via AirAsia virtual Allstar AVA on airasia.com or support.airasia.com.

Route Summary

AirAsia (Short-haul)
AirAsia Malaysia (AK) Temporary Suspension of all international and domestic flights from 28th March 2020 to 21st April 2020.
AirAsia Philippines  (Z2) Temporary Suspension of all international and domestic flights from 20th March 2020 to 14th April 2020 during the community quarantine period, as well as in other parts of the country.
AirAsia Thailand (FD) Temporary Suspension of all international and domestic flights from 22nd March 2020 to 25th April 2020. Domestic operations continue at reduced frequency.
AirAsia Indonesia (QZ) Significantly reduced international flights frequency. Domestic operations continue at reduced frequency.
AirAsia India (I5) Temporary Suspension of all international and domestic flights from 25th March 2020 for 21 days adhering to the government suspension of all domestic flights. (I5 only flies domestic routes.)

AirAsia X services

AirAsia (Medium and Long-haul)
AirAsia X Malaysia (D7) Temporary Suspension of most flights from 28th March 2020 to 31st May 2020. (D7 only flies international routes)
AirAsia X Thailand (XJ) Temporary Suspension of all flights from 16th March 2020 for a period of 3 months. DMK-ICN suspended until 19th April 2020. (XJ only flies international routes)

AirAsia always places the safety and well-being of its guests and employees as its top priority. With governments imposing travel and movement restrictions including home quarantine orders, AirAsia is also playing its part in helping curb the spread of the virus in order to keep flying safe for everyone.

We will continue to evaluate the situation closely and we are prepared to reinstate our services as soon as the situation improves, subject to the necessary regulatory approvals.

You will be notified

All affected guests are being immediately notified by email and SMS.

  • They have the option of converting their flight booking into a credit account that is
    • valid for future redemption for 365 days or
  • moving their flights for an unlimited number of times without any charges to another date
    • prior to 31 Oct 2020.
  • Guests can perform these changes via AirAsia virtual Allstar AVA on airasia.com or support.airasia.com.
  • Stay tuned to Travel Advisories issued by AirAsia from time to time on airasia.com and social media platforms.

We believe this temporary fleet hibernation is the right thing to do to ensure the well-being of our guests and employees, which will remain as the top priority of our business during this challenging time.

Additional Initiatives

In our effort to further manage and contain costs, both the management and senior employees of AirAsia Group have volunteered a salary sacrifice, ranging from 100% at the very top to 15%. This will help ensure that we can ride out this prolonged period of extremely low travel demand and at the same time minimise the impact on our employees, especially those in junior positions.

AirAsia Group will remain committed to assisting the relevant government authorities to support the repatriation of travellers and shipment of goods.

AirAsia’s online marketplace OURSHOP and its cargo and logistics platform Teleport will remain operational, with Teleport utilising passenger aircraft to transport medical aid and protective equipment intended for hospitals and frontline emergency responders at selected destinations.

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