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Malindo Air cancels some Australian flights

by on April 3, 2020
 

Malindo Air has announced the withdrawal of some Australian flights in response to low demand in the current pandemic conditions. the routes affected are those between Kuala Lumpur and Sydney, via Denpasar which ceases at the end of May 2020. Adelaide comes off the route map from the start of September.

Australian flights affected

The date of cessation of services for the respective routes are as follows:

Kuala Lumpur-Denpasar-Sydney – with effect from 30th May 2020

Route Flight No Departure Arrival Status
KUL-DPS-SYD OD 171 1825 (6.25pm) 0640+1 (6.40am) next day Cancelled
SYD-DPS-KUL OD 172 1030 (10.30am) 2110 (9.10om) Cancelled

Kuala Lumpur-Denpasar-Adelaide – with effect from 1st Sep 2020

Route Flight No Departure Arrival Status
KUL-DPS-ADL OD 173 1955 (5.55pm) 0640+1 (6.40am) next day Cancelled
ADL-DPS-KUL OD 174 0740 (7.40am) 1550 (3.50pm) Cancelled

Ticket options

Passengers with existing bookings affected by the cessation of these routes have the following options:

  • REROUTE:
    • Reroute via Melbourne or Brisbane
      • domestic flight at passengers expense.
  • Contact Malindo Air customer care to re-book the flights and reissue the tickets.
  • FULL REFUND:
    • Cancellation of tickets is available without any cancellation penalty.
  • Australian passengers:
    • For more information and assistance contact Malindo Air Reservations (02) 8073 0133 (in Australia)
    • or email email hidden; JavaScript is required

Flight change fee waivers for Covid-19 affected flights

Malindo Air has also announced fee waivers for cancellations and flight changes resulting from the pandemic. The situation is fluid and may change depending on any extension of travel restrictions in various countries. This page has information about the current situation and how to change your plans. It also has information on how the aircraft are prepared for passengers.

comments
 
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  • Ana
    April 6, 2020 at 10:21 PM

    Malindo air is only offering travel vouchers for travel in the next 6-12 months. Many Australians are requesting refunds back to original form of payment as a voucher is useless considering they will be suspending Flights from major cities in Australia.

    Reply

    • April 6, 2020 at 10:52 PM

      Most airlines are offering credit vouchers in some form or another. This may either be a change of date on the same route or a credit that can be used for a different route. Qantas is also offering a similar arrangement. At the moment Malindo is not cutting all their routes but if a route is cancelled and you have no opportunity to use the voucher, you certainly have a case to request a refund. We have also been monitoring what different airlines are offering their passengers and have noticed that as the situation develops, many arrangements have been modified to assist the passenger with more choices.

      Reply

      • Ana
        April 24, 2020 at 7:58 PM

        Some time in March 2020 they sneakily changed their Terms and Conditions without notification, from refund to original form of payment for involuntary & voluntary refund requests to Malindo Travel Voucher and removed clause 16 which states to provide bank or credit cards for ‘smooth’ refund process. Their denying many who purchased airfares prior to the change and their lack of communication & transparency is non existence.

        Reply

    • Janine Hilson
      May 23, 2020 at 8:34 AM

      Everyone agrees we want full. money refund NOT VOUCHERS DISGRACEFUL SERVICE

      Reply

      • May 25, 2020 at 12:50 AM

        All Malaysian airlines, just like Australian airlines, are currently not flying any scheduled international services. Their citizens are not allowed to leave the country and foreign visitors are currently not allowed entry. As a result, most are offering credit vouchers as expectations are that flights will resume once the controls are lifted.

        Reply

  • April 9, 2020 at 11:15 AM

    Is there an official press release from Malindo confirming these cancellations that you can point me to? I’ve been trying to obtain a refund from them for cancelled flights however they keep trying to get me to accept a voucher and will not address the issue of suspended routes.

    Reply

    • April 9, 2020 at 6:23 PM

      It wasn’t an official press release as such. However, they have flagged more changes and I’ve sought clarification from a contact in the airline. The controlling body in Malaysia MAVCOM, has directed Malaysian airlines to either repay all cancelled tickets in full or give vouchers with a longer validity period. It is possible they are trying to stop a ‘run on the banks’ which benefits nobody.

      Reply

  • none
    April 18, 2020 at 9:59 PM

    Malindo is secretive and sneaky! They do not want to admit or verify that they are terminating many routes especially now. I asked several times in Dec/Jan pre-coronavirus. They only want to say “suspending” as if they will resume in a few months. This was BEFORE coronavirus!
    This the case also in India where someone started a petition against terminating their route from Trivandrum to KL. Feel free to Google it.

    Since they are terminating routes – they best give full refunds on flights THEY CANCELED or suffer by the angry masses. Especially now people are out of work & locked down & need their refunds.

    Reply

  • none (again)
    May 19, 2020 at 3:58 PM

    Hi Lesley, thanks for the blog & info.
    I am sure I remember reading on Malindo’s “news” blog (2 months ago when searching for info) that they acknowledged they were no longer going to service TRIVANDRUM. When I looked yesterday… I do not see an entry. Do you remember reading/seeing it.
    I’m suspecting they deleted it along with anything else that distracts from their #1 scapegoat (covid-19). They are trying to use covid19 as the only resson for canceling routes, when we know it’s not.

    MAVCOM is wanting as much info as we can give them. I sent them links of 3 websites including an aviation website reporting that Malindo is ceasing servicing Trivandrum –
    written Jan. 18.

    Did any news outlet/websites report ceasing services to Adelaide? I know you mentioned there was no press conference.
    Malindo is looking more & more devious by the day.
    After some good searching, I realize they
    have been canceling flights for some time due to lack of filled seats, way before covid19 & not refunding.

    TripAdvisor has some interesting reviews.
    A few reviews there & other websites mention initiative towards a class action suit.
    Refunding would be cheaper for Malindo.

    Thanks again.

    Reply

  • SALLY DALE
    May 20, 2020 at 2:00 PM

    I was able to book directly from the Malindo website on 26 Feb 2020 – 6 return flights from Sydney to Bali for a family 2020 Christmas trip. Flights booked are from 23 Dec 2020 to 2 Jan 2021.

    I believe it is illegal for Malindo to sell flights on the Sydney to Bali route if they planned on ceasing this route from 31 May 2020. This has nothing to do with COVID-19 cancelled flights.

    Malindo Air shouldn’t have offered flights for sale that they knew were never going to take off from Sydney.

    Reply

    • May 20, 2020 at 2:14 PM

      I’m sorry for your cancelled flights. I have no connection with Malindo Air and can’t speak for them, but based on their press release the flights were only cancelled end March/early April. You should have a solid case for a full refund, if your service is no longer available.

      Reply

  • Louise Mason
    May 24, 2020 at 12:27 PM

    I too am chasing a refund not voucher. Our return flight Adelaide to Bali was cancelled Feb 27th. In the last 6 weeks the whole booking was cancelled by Malindo. Issued with useless vouchers. Call Centre is trying to tell me the flights are only temporarily suspended.
    Voucher only good for 6 months. What rubbish

    Reply

    • May 25, 2020 at 12:48 AM

      All Malaysian airlines, just like Australian airlines, are currently not flying scheduled services and their citizens are not allowed to leave the country and foreign visitors are currently not allowed entry. As a result, most are offering credit vouchers as expectations are that flights will resume once the controls are lifted. As this is currently not known, it is likely that Malindo Air will extend the credit validity as other airlines have done. In the case of Adelaide, flights have been suspended until at least 30th June. If they are not reinstated, you should have a good case for a full refund.

      Reply

  • Min
    June 4, 2020 at 4:07 PM

    I am hoping to get a full refund in cash if Malindo air is no longer available in Adelaide as I will not go around the Australia to catch the Malindo’s aircraft. I requested a refund in April still no response from them.

    Reply

    • June 4, 2020 at 10:17 PM

      It may take a while and you may have to continue contacting them, but you should be entitled to a full refund if they are no longer offering your route.

      Reply

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