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COVID-19: Flying safe with AirAsia

April 30, 20203 minute read
AirAsia X Group, A330-900neo,Flying safe with AirAsia

As AirAsia progressively resumes services across domestic routes from 29th April, AirAsia’s Chief Safety Officer Captain Ling Liong Tien shares some tips on Flying safe with AirAsia. The airline is working closely with regulators, local governments, civil aviation and health authorities. These include the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO). We have summarised the important points below.

Flying safe with AirAsia

Please note the following important travel notices:

  • It is your responsibility to ensure that you are eligible to travel, international or domestic before booking your flight.
    • Please refer here to check on travel restrictions and special requirements.
  • You are required to bring their own mask and wear it properly before, during and after the flight.
    • This includes during check-in and bag collection.
    • Passengers without a mask will be denied boarding.
  • Carry-on cabin baggage
    • to facilitate social distancing especially during embarkation and disembarkation
    • Only ONE piece of cabin baggage for each passenger.
  • Cabin baggage must fit underneath the seat in front of you e.g. a handbag, laptop etc.
    • This minimises unwanted contact between passengers’ baggage .
    • More details are available here.
  • Arrive early at the airport
    • preferably 3 hours before departure
    • allow for enough time for all necessary extra processes.

To ensure that the highest standards of safety and hygiene are maintained at all times, AirAsia is taking these measures on the ground and in the air:

Aircraft cleaning:

  • Aircraft undergo disinfection
    • including deep cleaning using cleaning agents in accordance with Airbus Aircraft maintenance Manual (AMM)
    • performed by professional cleaning teams
  • Every night stop, aircraft undergoes a thorough 2-hour cleaning process
    • This is in compliance with instructions from health authorities
  •  For more information on aircraft disinfection, click here.


  • Temperature screening at different checkpoints, including boarding gates
  • Cabin crew temperature checks after every shift
  • Social distancing observed with floor markers at queuing areas, check-in counters & kiosks
  • Alternate check-in counters available to maintain social distancing
  • Hand sanitisers available through journey processing point for guests and staff
  • Cabin disinfected via aerosol spraying before departure of all domestic and international flights
  • Pre-flight briefings on safety and hygiene for all boarding cabin crew
    • ensures consistent practice of up-to-date advice
  • Contactless web and mobile check-in
    • reduce surface and physical contact in check-in and boarding processes

In-flight :

  • All AirAsia aircraft are fitted with HEPA filters normally used in hospitals.
    • These filter out particles and airborne contaminants such as viruses and bacteria
  • All cabin crew wear protective equipment including masks and gloves
  • Food Safety
    • All meals produced and packaged hygienically following strict food safety requirements
    • All production staff regularly monitored on COVID-19 guidelines
    • Cabin crew handling menu items will wear disposable gloves
  • Cabin crew are well trained to assist with any medical situation inflight
    • including identification and isolation of anyone onboard who feels unwell
  • Temperature checks before arrival to destinations where temperature screening is mandatory

Arrival :

  • Health declaration forms supplied for completion before or on arrival
  • Thermal screening will take place upon arrival
  • Transit passengers required to stay at the airport
  • Mandatory quarantine may take place as per regulations at your destination country

Want to know more?

For more from Captain Ling: Keeping Flying Safe in ‘New Normal’ Environment – A Q&A

# AirAsia, COVID-19, flying safe, travel health
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