Claiming your GST refund as you leave Australia

by on December 1, 2014

If you’ve been in Australia on holiday or are a resident leaving for an extended period, you may be able to claim back the Australian GST you have paid on your large purchases. That laptop or camera, electronics goods, surfboard or expensive shoes which cost you over AUD300, or a combination of less expensive items purchased from the same store totalling AUD300 may be eligible.

Make sure you get a proper tax invoice which details the goods, purchase date and the amount paid. You can even combine purchases made from the same store within a certain period to make up the amount.

Until recently it was necessary to show the item to the customs officer at the TRS facilities in the departure lounges  at international airports at Sydney, Brisbane, Melbourne, Perth, Cairns, Adelaide, Darwin and the Gold Coast. The facility is also available at cruise liner terminals at Circular Quay and Darling Harbour in Sydney, Cairns, Darwin, Fremantle, Brisbane and Hobart.

As the TRS Facility counter is located after Customs and Border Protection and Immigration controls, it meant passengers would be restricted to only items they could hand carry, which cuts out ‘big things’.

Recognising this, the Customs Department has recently made available an app you can use on a desktop, or download to your Android or iPhone to complete all your details before you go to the airport or port. The information is stored as a QR code which is your TRS claim code for the officers to scan.

The process

When you check in, you need to tell the counter staff that you want to make a GST claim and they will call the TRS facility and an officer will come out to sight the goods in your check-in baggage so you can then send it in the hold.

Claiming your GST refund Australia

TRS/GST verification counter

You will need to leave plenty of time for this as the officers may be quite busy if there are lots of flights leaving at the same time.


TRS/GST receipt collection

You must also have the QR code and your original Tax invoice (receipt) ready for them to sight. They will stamp the invoice to acknowledge they have seen it and you then present yourself with your phone/QR code and stamped invoice at the TRS counter when you’ve gone through the Immigration and Border controls.

They will also ask for your passport and boarding pass. As these can also take quite a while, say your goodbyes early and go in so you don’t have to wait in a queue inside.

If you have made a purchase at a Duty-Free store during your travels, you’ll need to look for a counter like the one in photo, to verify that the item is with you and produce your receipt.

For more information, the Australian Customs website has the answers in their FAQ page.

To download the app for your desktop or other devices, this page has all the links for various devices and also answers questions on how to use them.

Leave a reply »

  • Sesilia
    November 15, 2016 at 9:12 AM

    Q: I brought all my stuff to send overseas but its all in a shipping container but I have all my receipts so Can I still claim Gst please?


    • November 15, 2016 at 11:34 AM

      Hi, I think your best option would be to quickly check with your shipping agent as the authorities need to confirm that you are actually taking the goods out of Australia. They would be able to advise you on the procedures for goods that are shipped rather than carried with you on a flight out.


  • steve
    April 10, 2017 at 2:53 PM

    I bought a new surfboard. How do I get them to see it?


    • April 10, 2017 at 3:25 PM

      Hi Steve, It will be hard to squeeze that in your hand luggage!
      First, use the app as mentioned in our story, to complete the forms. When you get to check-in, speak to the counter staff (or go to the airport information counter, that might be quicker) and they’ll direct you to the counter or call the officers, who will come out to verify the item. After that you can check in your surfboard and go inside to complete the process.


  • Puan Mariah
    July 31, 2017 at 2:00 PM

    I got my GST refund from Perth 2 week after my trip to Perth. I think it is the fastest refund that I got so far.

    Just fill in the form at the airport . No inspection needed as i just bought souvenirs , shirts and boomerang

    Kudos to the Custom PErth


  • Shehab
    August 8, 2017 at 10:48 AM

    My flight is at 22:30 from Brisbane airport
    Do you think the GST office will be open at that time to claim the refund of tax.


    • August 8, 2017 at 10:12 PM

      Hi, It’s our understanding from the information provided by the authorities, that the counter will be open during the airport opening hours. If aircraft are arriving or departing, they will need to be on duty for the normal checks anyway. It would be safest to arrive a bit earlier at the airport to ensure you have enough time for the formalities. Don’t forget to download and use the app – the link is in the article.


  • Glenn Arundell
    September 2, 2017 at 10:13 AM

    I wish to claim back the GST component on an ipad recently purchased.
    I have lost the original receipt into the ocean along with my entire wallet with all cards etc.
    I have a duplicate receipt from the purchasing store.
    Can I claim the GST back or not with this duplicate receipt?


    • September 2, 2017 at 12:07 PM

      I would suggest that if you have a police report or anything else that supports your reason for the loss, you could give a copy/show it during submission, along with the duplicate receipt. Otherwise, just give the duplicate and explain if they ask. If it contains all the same information as the original it should be accepted. All the best!


  • Jeonghwan Kim
    September 7, 2017 at 3:18 PM

    Hi, I claimed tex refund at Sydney airport before leaving at 4/9. The officer checked my reciept and item and slashed my card to back my tax i think. And I recieved some paper. But I don’t any tax refund on my account by now. Was there any problem or is it usually delayed a couple of days?


    • September 7, 2017 at 9:52 PM

      Hi, Refunds usually take up to two or three weeks, so you should hear something from them or see the refund in your account soon. If you have not received it after two weeks, I suggest you contact them directly with your claim details.


  • Nicole
    September 16, 2017 at 2:35 PM

    I’m going overseas in a couple of weeks. I’m looking at buying a compact Digital camera to take with me. How is duty free calculated? The camera is approximately $570.


    • September 16, 2017 at 6:17 PM

      Hi Nicole, I’m assuming you intend to buy your camera before you go to the airport. If you buy from a duty free shop (e.g. Duty-free Downtown) which has no duty included in the price, you probably won’t be able to use it before you go and you’ll need to show it (and receipt) to the inspection officer after you pass through Immigration and security controls as you go to board your flight. If you’ve bought it at a regular shop, the duty will be included. Make sure you take your Tax invoice with you as you need to show it to the officers at the claim counter. If you use the app (as mentioned in the story) this process is very quick. They will return you 10/11 of the price you paid, which is the included duty. Please note that if you have an early morning flight, not all counters may be manned.


  • Jade
    September 17, 2017 at 10:53 PM

    I have dual citizenship. Can I use a passport that is different for the GST claim from the one that I use to depart from Australia?


    • September 17, 2017 at 11:54 PM

      Unless your passport number is stated in your Tax Invoice, it shouldn’t matter which one you present for verification. An Australian passport can be used to make a claim.


      • Henry
        December 8, 2017 at 8:07 PM

        So what you are saying, if i’m not mistaken, is Australian can also make the claim if they go oversea and bringing goods with them without intending to bring them back?
        Example: Paul is an aussie, he knows A girl name as Lan in Thailand and decide to buy an iphone x as a gift for her when he goes to Thai. He can claim that GST on the phone at the airport, right?


  • Frank
    September 30, 2017 at 1:22 PM

    I’m thinking of shipping a IKEA kitchen and bathroom in my household items overseas in a shipping container. Can I claim the gst on these purchases back?


    • September 30, 2017 at 11:31 PM

      Hi Frank, I think for this one, it would probably be unlikely given that there is a time limit between purchase of the item and your departure. However, you should contact the Customs people directly. Have you checked if there’s an IKEA in the country you are moving to?


  • Olga
    October 2, 2017 at 8:45 AM

    Hi Lesley!
    I’m an Australian resident and leaving Australia for 1 week holiday overseas, can I still claim GST back? (buying and bringing with me new laptop)
    Thank you


    • October 2, 2017 at 10:38 AM

      Hi Olga,
      The rules are pretty clear on this one. If you’re intending to bring the item back to Australia, you can’t claim GST. Have a good holiday.


    • Rod
      October 26, 2017 at 10:37 PM

      You can, however if you bring it back into the country, and if the total value of the laptop is greater than the duty free allowance ($900 per person – you can pool the total if you are travelling with family etc). Then you are supposed to declare it and pay GST on your return.

      If the total value of the laptop is less than $900 and you’re not bringing back any other duty free you’re ok.

      If the laptops is $180.01 or more and you’re travelling alone or with just one other person, you would have to pay ALL the GST back on your return, in theory.


  • DK
    October 12, 2017 at 3:20 PM

    Hi, my flight (international) departs very early in the morning. Will the TRS verification counter (office) be open before 6am (Adelaide) so I have enough time to get the verification, check-in and send luggages, go through the security screen, out-going custom and then get refund?

    You can also check out this link:


    • October 12, 2017 at 5:48 PM

      They may not be open that early, given that Adelaide Airport is quite small. I suggest you contact the Border Force office to check, they should be able to advise you. You can contact them using the links on the FAQ page, click on the link in the article. As suggested in the article, download the app and complete your details.


  • Paul Macfarlane
    October 24, 2017 at 2:00 PM

    Hi I am from NZ and would like to know can I claim back the GST on an Item ( new BBQ) I want to take back hm. The problem is I want to put it inside our motor home which will be returning by ship with out us. We will be flying home?


    • October 24, 2017 at 4:09 PM

      Hi Paul, unfortunately, it looks like you won’t be able top make a claim according to the information on the border force website under “What can’t be claimed?”: “unaccompanied goods (including goods sent by cargo or international mail).”
      You could confirm this (in case they’ve made any changes, but not updated the website) by calling them: Telephone: 1300 555 043 or by Email: [email protected].


  • Ray
    October 28, 2017 at 6:45 AM

    My wife and I are going on a cruise to Hawaii in April next year. I want to replace my camera before then to prepare. Can I claim the tax for it on the way out of Australia and if so is there any time constrictions or other conditions I need to worry about? Many thanks.


    • October 29, 2017 at 7:26 PM

      Hi Ray, Looks like the points to consider are “leaving for an extended period” and “may be eligible.”(emphasis added)
      However, as the facility “is also available at cruise liner terminals at Circular Quay and Darling Harbour in Sydney, Cairns, Darwin, Fremantle, Brisbane and Hobart.”, the provision is there for you to submit your claim. Perhaps it would help to read Rod’s comment to the story.
      Enjoy your cruise and please feel free to give us feedback on your claim when you return.


  • George
    December 13, 2017 at 7:08 PM

    Hi there, i bought a ring but I purchased it on payment plan. The jeweller/merchant didnt give me a tax invoice (maybe they forgot to give me or they cant give one because it is not fully paid, im not sure). What i have is the payment plan and the receipt of deposit payment. Can i able to claim the gst on the goods that i purchased?


    • December 13, 2017 at 9:22 PM

      Hi George,
      You need to go back and collect a tax invoice showing the full payment, to ensure you have proof of full payment. That would save you trouble explaining at the airport and likely disappointment.


  • Naidu
    January 2, 2018 at 9:26 PM

    Hi There,
    I bought a television in Adelaide going overseas in 2 weeks time. How can i claim the GST refund which cannot be in carry on luggage.

    could you please suggest how can i do that in Adelaide airport.

    Many thanks,


    • January 3, 2018 at 1:14 PM

      Hi Naidu, I suggest you contact the Customs people direct as per the link in the article. They would be able to give you the most up to date and official, advice.


  • Jay
    January 6, 2018 at 10:17 PM

    Hi Lesley,

    if i purchase a phone x as a gift to my brother, would i be able to send it overseas with my cousin and claim GST?

    Thank you.


  • Kathy Ferguson
    January 15, 2018 at 9:26 AM

    Hi Lesley. I have bought two expensive clothing items from the same store. The total comes to $400. I bought the items in early January … full price and leave to return to NZ on 28 January. I have been on holiday here. The clothing store does not have any branches in NZ. Would these items be eligible for a claim if I download QR app etc? What is the time frame between purchase and departure? Thanks. Kathy


    • January 15, 2018 at 12:06 PM

      Hi Kathy, It looks like you fulfill all the requirements regarding time frame of purchase/departure, amount of purchase etc. Using the app will definitely save you time filling in forms etc, but you still need to allow plenty of time at check-in (if they need to check the items if they’re in your checked bags), and at least half an hour at the counter after security. Make sure you have your tax invoice showing the details, including tax paid, when you are at the airport. All the best!


  • Carmen
    January 22, 2018 at 7:59 AM

    Hi Lesley we were really late for our flight so didn’t have time to line up for the GST refund. Do you know if we can still claim the tax back via online and how to do this if it’s possible? Thanks.


    • January 22, 2018 at 11:57 AM

      Hi Carmen,
      They need to view the items, so even if you arrive at their desk later than half an hour before your flight leaves, they may turn you away. That happened to someone we knew recently.


  • Felis
    January 22, 2018 at 8:19 PM

    Hi Leslie , if i purchase iphone x and want to claim the gst should i show the iphone x box at the counter? Cause i wondering i will not handcarry the box


    • January 23, 2018 at 11:55 AM

      It’s most important that the see the actual phone. I have made claims before on various items and left the country without bringing the box. I’ve never been asked to show any of the boxes.


  • Cecille
    February 8, 2018 at 4:52 PM

    Hi, I have submitted my application for claims more than a month ago when I travelled. Haven’t received my claim until now. I’m back now in the Philippines. Do you know where I can contact them? Thank you.


  • Jen
    February 18, 2018 at 10:12 PM

    Hi Lesley! I’m going to buy a laptop in Sydney and then I’ll do a stop in Tasmania before leaving the country. Can I claim my tax back in Hobart’s airport? And I’m here in a work and holiday visa does that affect my eligibility for the refund? And do I have to buy the laptop with a credit card under my name or the refund is due into an Australian bank account? Thank you!


    • February 19, 2018 at 11:47 AM

      This is an interesting question because although Hobart is designated as an international airport, there aren’t any regular scheduled international flights. If you are catching a direct international flight immigration facilities should be available, but you should make your claim at the airport where you do actually leave the country. (i.e. If you’re flying to Melbourne or Sydney to connect to an international flight, do it there.) Your type of visa doesn’t affect your eligibility. As for the refund, you have a number of options: This can be paid to a credit/charge card (Amex, Diners, JCB, MasterCard, Visa), an Australian bank account if you have one, or by cheque (which can be paid in a number of different currencies).


  • Irene jones
    February 19, 2018 at 12:45 PM

    Hi Lesley.

    I have purchased an whilst on holiday in Aus. The company I bought it from are going to Rebox for shipping it is quite a large box how and when should I get it inspected by TRS to claim tax back. leaving from Brisbane around 2pm. Thank you.


    • February 19, 2018 at 1:29 PM

      Firstly, I suggest you download the app as mentioned in the article. That will save you time with the form filling. When you get to the airport (allow a bit of extra time), let the check-in people know you need to have the item checked for the TRS claim and they will advise you. Once the item has been checked (You may have to open the package, so have tape ready, or wrap the box after you’ve done this. (The bag wrapping is along the entrance side of the Departure Hall). Once you’ve checked the box in, head to the Departure entrance and go down to complete the immigration and security checks. The TRS Claim counter is to your right, through the entrance just past the security checking area. You need to allow at least half an hour once you reach the counter (not the tail of the queue) for them to process the claim, though it usually only takes a few minutes.


  • Juju
    March 7, 2018 at 5:40 PM

    Hi Lesley

    I bought a bag with a value over an 300 AUS with TAX invoice. I am going to travel to New-Zeeland for work, for 3 days. My nationality is Belgian. Can I claim the GST?


    • March 7, 2018 at 7:04 PM

      I suggest you submit the claim, but explain this to the officer on duty. They will be able to advise you. If they allow the claim, you may need to declare it as part of your duty free allowance on your return to Australia. You can ask if this is possible.


  • Ratna
    May 9, 2018 at 11:47 AM

    Is the GST refunded as cash? I would like to be paid in cash because I do not have credit card


    • May 11, 2018 at 2:07 PM

      As per the FAQ section on the website (see the link in the article, go to page 2) you may choose from these refund payment options:
      • credit/charge card (Amex, Diners, JCB, MasterCard, Visa)
      • Australian bank account (you will need your BSB and account number for this option)
      • cheque (cheques can be paid in a number of different currencies).
      Customs and Border Protection aims to process credit/charge card and Australian bank account refunds within five business days and post cheque refunds within 15 business days.


  • Andre
    May 15, 2018 at 9:35 PM

    Hi Lesley i am planning on buying an IKEA kitchen online for about $8000Aus and am shipping it to New Zealand. The shipping company i am using is happy for the goods to be delivered to their address for crating up and sending on. However I have spent weeks trying to find out how to get the GST refunded. I know I am allowed to claim it back as the goods are leaving Australia within 60 days of purchase but no one has been able to advise me how to actually get the refund. Can you please help


    • May 15, 2018 at 11:10 PM

      Hi Andre, unfortunately, it looks like you won’t be able top make a claim according to the information on the border force website under “What can’t be claimed?”: “unaccompanied goods (including goods sent by cargo or international mail).”
      You could confirm this (in case they’ve made any changes, but not updated the website) by calling them: Telephone: 1300 555 043 or by Email: [email protected].


  • Cindy
    June 11, 2018 at 4:04 PM

    Hi Lesley, I am from Singapore. I was buying shoes in Gold Coast but my next flight is to Sydney, not Singapore. I will fly to Singapore 7 days later from Sydney. Can I claim the GST refund in Sydney airport? (Considering I am buying the shoes from Gold Coast)



  • Khil Narayan Shrestha
    June 20, 2018 at 11:51 PM

    I am here in Australia for few weeks. So I don’t have bank account here in Australian bank. Department does not do cash refund. So how do I get the refund?

    In bank/credit card of my family here in Australia?
    My bank account in my own country?

    Please suggest


    • June 21, 2018 at 11:44 AM

      You can choose from the following options for refund payment:

      • credit/charge card (Amex, Diners, JCB, MasterCard,
      • Australian bank account (you will need your BSB and
      account number for this option)
      • cheque (cheques can be paid in a number of different
      Customs and Border Protection aims to process credit/
      charge card and Australian bank account refunds within five
      business days and post cheque refunds within 15 business
      This list is on the FAQ page in the link in the story. You need to scroll down for this information.


  • ignacio
    July 20, 2018 at 4:15 PM

    Im in a visa workd and holiday in australia
    Im going in holidays for 10 days in NZ, then coming back to australia to finally leave to europe for ever.

    Can i claim the get when leaving to NZ? and then return with the good (phone) and then leave australia with it?


    • July 21, 2018 at 2:03 PM

      As long as you purchased the phone within 60 days of your claim, you should make your claim when you leave for good. If you will only be in transit when you return to Australia after you leave NZ, you may have more time when you first leave for NZ. I would check with the people at the Claim counter as you leave for NZ, they will be able to advise you accordingly. Make sure you have all the documents ready with you.


  • Ravinder kaur virk
    July 24, 2018 at 11:46 PM

    I had filled the GST form at perth airport and put it in the Dropbox with all the invoices as instructed. Its been 12 days.will I get my refund.


  • Trincy Low
    August 31, 2018 at 1:42 PM

    i have submitted my TRS form in a box at the airport ,as the counter was close, I still have not received any respond from the authorities. What do I do next?


    • August 31, 2018 at 1:51 PM

      As per the FAQ (on page 2 of the link in the article) your refund may take up to 15 business days to be processed. After that time, if you have not received it, you could contact them:
      Customs and Border Protection
      Phone: Within Australia – 1300 363 263
      (cost of a local call)
      Outside Australia – 61 2 6275 6666
      Email: [email protected]


  • ting
    September 15, 2018 at 8:13 PM

    i am indonesian and i’m going to oz in october. i’m planning to buy iphone xs max there. can i claim the GST and if i buy cash how will the GST be refunded to me?


  • Rajneet
    October 16, 2018 at 7:27 PM

    Hi my name is Rajneet and I am on student visa. I am planning to buy iPhoneX max for my dad who is in India for his birthday and it will cost me like $2,049. I m going India in January, just wandering how much GST will be refunded?


  • Vicki
    November 6, 2018 at 4:26 PM

    How do I get a QR code


    • November 6, 2018 at 7:06 PM

      Hi Vicki,
      The Customs Department has an app you can use on a desktop, or download to your Android or iPhone. Use the app to complete all your details before you go to the airport or port. This information is stored as a QR code on your device. This QR code is your TRS claim code for the officers to scan. You can download the app – key in ‘Australian TRS refund’ and hit ‘search’. It should come up at the top of the list.


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