AirAsia has introduced counter check-in fees in selected countries and cities effective immediately. The move follows the successful deployment of the airline’s contactless check-in kiosks and enhanced mobile app features. It’s also in line AirAsia’s continued encouragement of the use of contactless technology.
Counter check-in fees – who’s affected?
Travellers who check-in using the airport counters will be charged the new counter check-in fees, for both domestic and international flights. This applies to departures from
Charges of MYR20 for domestic flights and MYR30 for international flights (or its equivalent in local currency), will apply. The charged equivalent is subject to a predetermined currency exchange rate.
You can can avoid paying these fees by opting to check-in using the AirAsia.com website, mobile app or airport kiosks.
A waiver of the counter check-in fees will be given to passengers with
- reduced mobility
- Premium Flex or Premium Flatbed guests
- guests affected by flight disruptions
- airport kiosk outage
There are some additional exceptions. Please refer to this FAQ for more details including for waivers and exchange rates.
…. We have seen a very high adoption of our self-check in services through our website, mobile app and airport kiosks over recent times. AirAsia Group COO Javed Malik
He added that the airline has invested heavily in these digital technologies, to promote and enhance operational efficiency and guest convenience. During the Covid-19 pandemic, these self-check in facilities have been crucial in minimising physical contact between passengers and staff.
Thousands of travellers on essential travel have experienced the contactless travel procedures in the past two months. In addition, the airline has stepped up safety and security measures.
AirAsia is one of the first airlines to enable the polymerase chain reaction (PCR) test report screening feature on their website and AirAsia mobile app. You can now upload PCR reports or selected travel documents during check-in, even before arrival at the airport..
….. We encourage all guests to utilise these convenient self service facilities and features which are now available, to be fully adapted to the new way of travel.