AirAsia has successfully migrated 95% of their passengers to contactless self-check-in on their website or by using their Super App check-in facility.
This initiative was made mandatory at the height of the Covid-19 pandemic in 2021 and continues to be an integral part of AirAsia’s efforts to further strengthen its Covid-19 mitigation plan through contactless operations. In addition, AirAsia has also introduced their FACES facial recognition boarding system, first trialled at Senai Airport in 2018 now available at klia2, to speed you through the departure process.
Super App check-in
Following the successful uptake by travellers, you’ll now see
- Limited counter check-in service across Malaysia from 1st April 2022
- This will accelerate full migration to contactless self-check-in
- Counter check-in service continues to remain available for certain groups of passengers
- no counter check-in fee will be applicable from 1st April 2022
- These categories are
- Senior citizens aged 70 and above
- Bookings made under Malaysian Armed Forces and Government warrants
- Guests on charter flights
- Guests who have self checked-in but need to reprint boarding passes
- Guests with reduced mobility holding a valid Persons with Disability (OKU) card
- Group bookings of 10 guests and more
- Young guests travelling alone (aged 12-16)
- Guests affected by schedule changes and flight cancellations
- Guests who perform seat upgrade and/or add-on purchases at the check-in counter
- Guests affected by system outage of the super app, website or kiosk
- Guests who were not assigned a seat during self check-in
- Corporate Full Flex and Premium Flex guests
During check-in you can also:
- perform ‘add-on’ functions
- baggage, inflight meals, travel insurance
- preferred seat selection
- Travellers can perform self-check-in as early as 14 days before the departure date.
- You will receive an e-Boarding Pass within the app that can be used for boarding your flight.
- A QR code will also be generated
- The QR code can be used to flash against the scanner at any contactless kiosk at the airport to
- print baggage tags before proceeding to the self baggage drop machines.
- travellers with no check-in baggage can proceed straight to the boarding lounge
- presenting your e-Boarding Pass and national ID or passport.
- travellers in a group can check-in on behalf of other members of the group.
…. Guests who have been checking-in via the website are also encouraged to migrate to the super app so they can enjoy greater convenience including inflight services and inflight wifi connection onboard our flights. AirAsia Malaysia CEO, Riad Asmat
Other useful information
AirAsia has spent the period of downtime in travel over the past two years to further improve and revamp its flight procedures and processes. Only fully-vaccinated employees operate flights and serve on-duty at airport terminals. In addition, only fully-vaccinated guests are accepted onboard.
All AirAsia’s aircraft are properly maintained according to procedures set by the manufacturer. Its in-house maintenance, repair and operations (MRO) company, Asia Digital Engineering has over 20 years of experience providing services to AirAsia and now opening its doors to other airlines too. As well, all pilots and cabin crew are regularly sent for mandatory refresher courses and ongoing retraining to ensure they are always on top of their job.
AirAsia has received awards in both 2020 and 2021 for upholding the highest levels of safety and operational integrity with a 7/7 rating from airlineratings.com.
For more information, please check their website www.airasia.com.