Thai AirAsia X Suspends Bangkok-Brisbane Route

Thai AirAsia X has suspended its direct Bangkok-Brisbane Route from 7th April 2020. These flights carry the XJ code and are operated with their Airbus A330 aircraft, including their new A330-900neo, delivered late 2019. The suspension is part of its route rationalisation initiative in response to the Covid-19 outbreak.

Thai AirAsia X: passenger remedies

All affected passengers will be offered various options to alleviate any inconvenience:

• Move flight:
  • Change to a new travel date on the same route prior to route suspension on 6 April 2020
  • No additional cost
  • Subject to seat availability
• Reroute: 
  • One time reroute to alternative destination Gold Coast
    • (operated by AirAsia X Malaysia, airline code D7) via Kuala Lumpur (KUL),
  • Within 30 calendar days of the original travel date
  • No additional cost
  • Subject to seat availability.
• Credit account:
  • Retain the value of your booking
    • Use a Credit Account linked with your BIG member account
    • For future travel with AirAsia
  • A valid BIG member account is mandatory for Credit Account option
    • Credit can be redeemed within 90 calendar days from the date of issue
• Full refund:
  • Obtain a full refund in the amount equivalent to the original booking.