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Singapore Airlines Covid-19: fee waiver and rebooking

by on March 18, 2020
 

Singapore Airlines Covid-19 response offers a range of choices for affected passengers. Tickets issued on or before 15th March 2020, for travel up to 31st May 2020 are eligible for the choices offered. The offers are available with immediate effect.

  • Waiver on rebooking fees for eligible bookings
    • Cancel the existing flight itineraries retain the value of their tickets
  • Rebook travel at a later date
    • Completion of the new flight itinerary by 31st March 2021.

Singapore Airlines Covid-19 remedies

This new policy gives customers the flexibility to defer their travel.

  • Waiver of all rebooking fees
    • Subject to any fare difference
  • Singapore Airlines (SIA) will review the waiver policy and retain flexibility to extend the cut-off date of 31st May 2020.
    • This is subject to assessment the impact of the Covid-19 outbreak on global air travel in coming weeks.
  • All new SIA and SilkAir tickets issued up to 31st March 2020, are also eligible for fee change waiver.

How to Contact SIA

  • Use the online form to request assistance.
  • For tickets booked directly through Singapore Airlines
    • Contact your local Singapore Airlines reservations team.
  • For tickets booked through travel agencies
    • Contact your travel agents for assistance.
  • Use the Manage booking page
    • To make booking changes or check in for your flight

This may take time

…. Due to the high volume of incoming requests, we seek our customers understanding that it may take longer than usual for our service agents to respond. Customers are encouraged to only contact us if their flight is departing in next 72 hours in order for our agents to focus on and assist those with urgent flight changes. We apologise for any inconvenience caused. Updates on Covid-19 travel restrictions and waiver policy can be found on the Singapore Airlines website. Singapore Airlines

Covid-19: Travel Advisories and Waiver Policies

The airline has included a helpful sheet on various Travel Restrictions now in place worldwide to contain the spread of Covid-19. The full policy and extra information can be found HERE.

If you need to visit Singapore urgently and have extenuating reasons, you should appeal to Singapore’s Immigrations and Checkpoint Authority Information regarding travel restrictions to China and India and other destinations is also available at the  IATA Travel Centre.

Singapore Airlines has also made some changes to inflight service on certain routes.

….. As a precautionary measure, temporary changes have been made to our inflight service for flights to mainland China, Hong Kong and South Korea. These include, but are not limited to, pre-setting of inflight items where possible, double catering out of Singapore, removal of seatback literature and the temporary suspension of inflight sales. We apologise for any inconvenience caused.

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