Tune Protect and AirAsia Unveil Enhanced AirAsia Travel Insurance

Tune Protect Group Berhad (“Tune Protect”) and AirAsia Aviation Group Limited (“AirAsia”) have announced the launch of their newly enhanced AirAsia travel insurance with additional features to ensure a hassle-free experience for travellers seeking medical assistance abroad. The enhanced AirAsia Comprehensive Travel PLUS features the practical addition of Cashless Hospital Admission services for policies issued by Tune Protect Malaysia and Tune Protect Thailand, available from 19th October 2023.

AirAsia Travel Insurance enhancements

The AirAsia Comprehensive Travel PLUS, inclusive of the Cashless Hospital Admission services is offered with premiums starting at RM 74 for a return trip plan. This option is open for purchase to travellers departing from Malaysia and Thailand and can be accessed through all AirAsia online and offline booking platforms, as well as Manage My Booking and Online Check-in in the airasia MOVE app.

Most importantly, the additional benefit does not impact the insurance premium, or any other benefits and sum limits stated in the policy. In addition, AirAsia passengers who have purchased the return trip plan of the Travel Insurance for flights departing from Malaysia or Thailand will automatically gain access to these features.

…. The AirAsia Comprehensive Travel PLUS is a practical feature for travellers. With this newly added proposition, we are removing the hassle of paying for hospital admissions during overseas travel… Janet Chin, Chief Partnership Officer of Tune Protect

In addition to the addition of the Cashless Hospital Admission services, the AirAsia Comprehensive Travel PLUS includes other benefits including:

• trip cancellation
• flight delay
• loss or damaged baggage
• loss of personal money and travel documents

…. At AirAsia, we believe in continuous improvement of our customers’ travel experience. We are dedicated to offering value-added product benefits and services that provide our guests convenience and peace of mind throughout their journeys. Karen Chan, AirAsia Group Chief Commercial Officer

Activating the Cashless Hospital Admission services while abroad

The steps seem quite straightforward:

1. Contact Tune Protect
   • AirAsia Emergency Hotline at +603 2302 0033
   • Provide flight booking number for verification.
2. Upon verification, a Medical Agent will notify a nearby Medical Provider
   • If necessary, transportation will be arranged.
3. A Guarantee Letter will be issued directly to the Medical Provider
   • To ensure uninterrupted medical attention.
4. Policyholders can be rest assured that their medical bills will be taken care of
   • This eliminates the need for claim submissions.

The AirAsia Comprehensive Travel PLUS offers healthcare access to over 5,000 hospitals worldwide in collaboration with the globally renowned care and mobility provider, Europ Assistance. This added feature eliminates unexpected out-of-pocket expenses, and providing peace of mind for worry-free travel.

For more information on AirAsia Comprehensive Travel PLUS with Cashless Hospital Admission Services, please visit Tune Protect Comprehensive travel insurance plus

To compare inclusions and pricing with similar providers, check out our stories on post-covid travel insurance options, what to look for when choosing travel insurance and Is it worth it?.