AirAsia’s headquarters RedQ in Sepang Malaysia, played host to a special guest on 16th August 2019. The country’s Prime Minister, YAB Tun Dr Mahathir Bin Mohamad dropped by to check out the future of air travel. His official visit gave him the opportunity to see not only the RedQ itself, but all the activity inside that is changing the face of air travel.
Discovering the future of air travel
The first stop was one of the most interesting – the Innovation Lab, where new ideas are introduced, tested and developed if they meet the requirements. AirAsia presented airasia.com, its all-in-one travel platform featuring both travel and lifestyle offerings. Travellers can book all their travel needs on one site, flights, accommodation, ground transport, tours or entertainment.
Second up, a showcase sharing how new technologies can improve traveller experience as well as streamlining airline operations.
The demonstration of AirAsia’s FACES (Fast Airport Clearance Experience System), showed the seamless, fully digital airport experience. With FACES, travellers perform digital check-in, self baggage drop, immigration clearance and boarding using facial recognition technology. The demonstration also showed how digital engineering solutions including blockchain technology and Skywise provide more efficient, more reliable and greener end-to-end operations.
AirAsia also showed other key components of its future travel blueprint, including
- e-marketplace OURSHOP
- cargo and logistics platform Teleport
- fintech venture BigPay
- lifestyle and entertainment affiliates including Santan and AirAsia Foundation
The prime minister was accompanied by Minister of Transport YB Loke Siew Fook. They were shown around by AirAsia Malaysia’s senior management including Group Executive Chairman Kamarudin Meranun and Group CEO Tony Fernandes.