Qantas and Jetstar work together to clear Bali backlog

14th July – Tuesday

Qantas will begin special relief flights from Bali tonight to help Jetstar customers return to Australia. Two special charter flights will fly from Bali to Perth tonight and tomorrow. The Boeing 737-800 aircraft will fly empty to Bali tonight.

Nineteen Jetstar flights in and out of Bali on the 15th July including seven scheduled and four additional, will move people home from Bali to Australia. Passengers arriving in a different airport from their original destination will be able to connect on Jetstar or Qantas domestic services to their home city.

Qantas continues to operate flights on Jetstar’s domestic and international network, freeing up Jetstar’s high capacity wide-body aircraft to bring more customers back from Bali. This arrangement will carry over 3,000 more customers back to Australia. Both Jetstar and Qantas have advised that flights are subject to flying conditions remaining safe for operations. As the ash cloud’s movement is highly unpredictable, please be aware that the situation may change.

For more information and to register for one of the special flights, Jetstar have provided a link on their Travel Alerts page.

Flights for today (14th) are already fully booked, and registered customers will be contacted by Jetstar about those flying tomorrow. They have also advised that “Customers should not travel to Denpasar Airport unless they have a confirmed flight for travel.”

The first planned Qantas ferry flight will depart Perth tonight at 1700 (5:00pm). QF6406 will depart Bali at 2240 (10.40pm) tonight and arrive in Perth at 0215 (2.15am) tomorrow. Qantas will operate another Bali-Perth return flight on 15th July 2015. Details to follow.

If you are holding a booking for a Bali Holiday:

Jetstar is offering customers with bookings with Bali the option to change their holiday destination to any destination on its network.

Jetstar will waive flight change fees for any customers with a valid booking to Bali between 2 July and 31 July, who wish to change their holiday destination. Fare differences may apply.