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No more hidden airfare charges in Malaysia

by on May 24, 2019
 

There’ll be no more hidden airfare charges for travellers purchasing airline tickets following the Malaysian Aviation Commission’s amendment to the Malaysian Aviation Consumer Protection Code 2016 (MACPC). The updated MACPC requires airlines to publish the final price of the airfare in advertising and promotion materials and at points of sale.

The prices shown must include all  government-imposed tax and fees, fees prescribed by the law and fuel surcharge. Hidden charges including administrative fees and card payment charges will also eliminated, with enforcement to begin on 1st June 2019.

The new rules also require airlines to:

  • Make refunds on flight tickets for passengers who do not make the journey, within 30 days of the request
    • This includes tickets purchased through a travel agent.
    • The refund must include passenger service charges, other taxes, charges and fees.
  • For non-refundable tickets,
    • airport tax paid must be refunded
    • airlines can charge a maximum of 5% processing fee.
  • Airport operators must clearly display MACPC for reference
  • Airlines must inform passengers of their rights in every medium possible

Full amendments to the code can be found on the legislation page on www.mavcom.my

Malaysian travellers’ consumer rights have been protected by Mavcom since 2016 and this initiative will help reduce ticketing complaints. In addition, Mavcom have recently launched the FlySmart platform to assist consumers understand their rights, The platform allows travellers to file and track the status of their complaints via a mobile app or on its website www.flysmart.my.

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