Malaysia Airlines has reinforced closing times for the three most important steps for a passenger to leave on time – Check-In Bag-Drop & Boarding times, as we come to the end of year holiday season. While they have always followed the times, check-in procedures may be complicated by long queues at some airports, so these guidelines are issued as a reminder, to ensure that flights are able to take off on time, with all their passengers.
Check-In Bag-Drop & Boarding
(timings and procedures)
Self bag-drop facilities are installed at the ends of the Malaysia Airlines Check-in counters in Kuala Lumpur International Airport (KLIA). These were expected to be available for use sometime in Q4, 2016, but are still not in operation as at July 2018. If these do become available, make use of them.
Otherwise, you will need to:
- Perform the self-print baggage tag for all domestic and international flights at check-in kiosks located on the KLIA departure level
- Self-tag your bags before proceeding to the baggage drop counter
- Take note of the Closing times for the various stages. These vary depending on the airport and your destination (Domestic or International)
| Area | Closing Time | KLIA | Domestic Airports | Int’l Airports |
| Closure of Check In Counter | Domestic Flights | 60 mins | 45 mins | – |
| International Flights | 60 mins | 60 mins | 60 mins | |
| Closure of Departure Gate | Domestic Flights | 20 mins | 20 mins | – |
| International Flights | 20 mins | 20 mins | 20 mins |
Malaysia Airlines recommends that passengers should arrive at least
- two hours prior to departure for domestic travels and
- three hours for international flights.
There are often long queues during check-in and boarding processes especially during school holidays and festive seasons.
Even if you prefer to check-in online or by using MHmobile, the queues may still be long as Malaysia Airlines uses a common queue system.
Important reminder
Please note that: Passengers who fail to check-in before the stipulated check-in time will be required to have their tickets reissued. The airline will not be able to accept late check-ins or boarding, to ensure that flights depart on time.
- Malaysia Airlines’ Economy Class passengers are allowed to check-in a maximum of two pieces of baggage. The combined weight allowance is 30kg in total. From 1st August 2018, the free baggage allowance for domestic passengers will be reduced to 20kg.
- Passengers are responsible for the contents of their own baggage. Ensure that you do not pack any prohibited goods in check-in luggage such as lithium batteries, e-cigarettes and power banks.
- The recently recalled Samsung Galaxy Note 7 is prohibited from being checked-in or carried on-board.
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