KLIA introduces helpdesk for Chinese travellers

by Lesley on August 31, 2017

Malaysia is seeing an increase in Chinese travellers returning to the country after a slowdown in 2014. Chinese and Malaysian Airlines have increased both the number of routes and frequency of flights to cater to this demand.

Chinese Travellers Affairs Helpdesk – the details

As most of the visitors speak only Mandarin, this new initiative will ensure a seamless experience for Chinese tourists. KL International Airport (KLIA) is the first airport in Southeast Asia to launch such a helpdesk.

The helpdesk will offer:

Two Mandarin-speaking volunteers to assist and guide the Chinese tourists.
They will assist with directions and provide additional on-arrival information.
The helpdesk is located as you approach the Immigration Counters.
A similar helpdesk will open at KL International Airport 2 (klia2) on 1st September 2017.
Operation hours until end September 2017 are from 7 pm to midnight to cater to the majority of flights from China.
From 1st October, operation time will be from 5 pm to 1 am, to accommodate higher tourist traffic.

Tourism Malaysia says in a statement that a total of 2.1 million tourist arrivals from China to Malaysia was recorded in 2016 while the first quarter of 2017 saw 551,378 Chinese tourists arriving in Malaysia.

In launching the new helpdesk, Tourism Malaysia chairman Siew Ka Wei commented…