In an earlier story, we reviewed our trip to Butterworth (the hop-off for Penang island) on the new Electric train service. At the time, the new train sets were still undergoing testing and KTM were running a similar, but older variant. The new trains are now in service and as more sets have been acquired the schedule has been expanded. We took the opportunity to try out the service as we travelled from Kuala Lumpur to Penang for the George Town Festival 2016.
The KTMB website ( the railway company) is completely in Bahasa Malaysia so you’ll have to right click to get a translation. However, this link describes some of the services on board, which we will check out below.
Tickets may be purchased online or at any railway station, up to 30 days ahead. However if you are eligible for a concession ticket (Senior citizen, Disabled etc) you need to show proof of eligibility so although you may purchase online, it may be easier to purchase at the station. As noted above, the website is only available in BM, but even when translated, navigating your way around is challenging. There are instructions on purchasing online, (you can download the mobile app for smart phones) but finding any links to do so has proven challenging. This will be updated when this writer can find it! There is a phone number and email address at the bottom of the page, should you need to contact KTMB directly.
With new trains being introduced into the service, the timetable has changed a number of times since mid 2015. You should check the most recent Schedule before you make your booking.
Catching the train
We caught the train departing Kuala Lumpur Sentral at 9.30am. The train left on time and kept to schedule with stops only at major stations, pulling in to Butterworth Station at 2.23pm.
The platform in KL Sentral is at the northern end of the building at ground level. If you’ve arrived at the station by commuter train or light rail, you’ll need to go up the stairs / escalator and turn left to the Departure entrance. There are fast food outlets nearby and a small shop if you need to collect some reasonably priced nibbles or drinks for the journey.
Gates to the platform are opened about 15 minutes before departure and you just need to show your tickets at this point. A ticket inspector will come along after departure to check your ticket and note your destination.
The train is arranged in groups of paired carriages, each with forward and rear facing seats. There is space for luggage at either end of the carriage as well as in between the different direction seats. Overhead space is quite generous and will hold a cabin sized bag comfortably. Every second carriage has a toilet, and Coach C has a small cafe.
**TIP – if you select a seat at the front/rear of the carriage, you’ll have the benefit of a fixed, rather than a drop down table, especially handy if you are travelling in a group or want to eat or work.
We found the seats comfortable, they are shaped, but if you are comfortably proportioned, you may find them a bit snug. In any case, there’s not a lot of elbow room, so whether you use the drop down armrests or not, is a matter of personal preference. The seats recline to a comfortable angle and unless you are trying to use the tray table to work, a reclined seat in front of you doesn’t reduce your space by much.
Legroom was adequate and pull down footrests were comfortably placed. There’s sufficient space under your seat for a small bag. The tray table isn’t really big enough for anyone wanting to work using a laptop – request a seat at the front or rear of the carriage which has a ‘proper’ table. If you don’t have a proper table, a small laptop or tablet can be used reasonably comfortably, use the tray table for your phone to use it as a hotspot.
Each coach has around a dozen rows of four seats, arranged in pairs either side of a single aisle. Half face each end of the carriage so a passenger in the same seat will travel either forwards or backwards depending on the train’s destination. The space in the middle of the carriage between the two rows of differently facing seats can be used to store two or three quite large suitcases, in addition to luggage space at one end of the carriage.
Pull down window shades are welcome especially in the early morning/late afternoon, and there are LED TVs showing a movie (with subtitles), time, route number and destination, the next station and the current speed.
Toilets – Each second coach is equipped with a toilet with wide opening doors and a rail to assist those in a wheelchair. The toilet cubicle was clean, but the floor was a little wet before we reached our destination. There was toilet paper available early in the trip, but this ran out, so have your own supplies just in case. The sink has running water, but the soap holder was empty.
Bistro – There is a small bistro selling a range of simple local meals which can be purchased in combination with a bottle of water or coffee. They did not seem to have the simple, less expensive packets of mee siam or nasi lemak we enjoyed on our earlier trip. The coffee is premixed, and rather sweet. If you are able to plan ahead, you can bring food on board with you. There is no service in the coaches – you have to visit the Bistro Car to make your choice and you can sit there to eat before you return to your seat if you prefer.
Power / wifi- The trains are not wifi enabled. However, if you have a local SIM card with data, you can use your phone as a hotspot. We were using Maxis and found that, apart from a couple of reasonably short sections, the reception was useable and working online was possible.
We found the ride to be quite bumpy on slow sections, particularly leaving KL to about Rawang station. As we picked up speed the ride became smoother especially when we were travelling between 100 and 142kph. The service we used stops only at major stations, so the train was able to maintain higher speeds. The train speed is displayed on the TV screens in the carriage.
If you want to read or just watch the view from the window, the seats are quite comfortable, with a reasonable recline. They are a bit tight if you are sharing the space with someone who also wants to use a laptop.
Arriving in Butterworth
You need to catch the ferry across from Butterworth on the mainland to George Town on the island. At the moment, it’s a rather lengthy walk from the station to the ferry, but there is a new transport hub under construction that should make this a lot easier when it’s completed, especially for those with limited mobility. If you are elderly, have small children or are otherwise disabled, there is a shuttle service which you can catch. Enquire at the station before you leave.
This is a vehicular ferry as well as for passengers. (Adults RM1.20, children 60sen.) You pay only on the Butterworth/George Town journey, the other way is free.
Once you actually arrive at the Raja Tun Uda Ferry Terminal on the island, you can catch a bus from the bus terminal in front of the entrance, or the large orange building on the left as you walk towards the walkover bridge. The RapidPenang Bus terminal is close to the exit on the island, turn to your left. The free shuttle buses CAT (which do a circuit of the city area) leave from here as well from the bus stop just below the walkover on the terminal side of the road. Check the board for timings and route.
There are lots of snacks on the way, if you’re feeling hungry and prices are reasonable.