AirAsia reservation systems upgrade: offline times

by on January 14, 2019

If you’re travelling, or planning to book an AirAsia ticket this weekend, be warned that the airline is performing a reservation systems upgrade. AirAsia uses the popular Navitaire New Skies reservation system and the upgrade promises an enhanced online experience. 

Reservation systems upgrade – offline times

Both flight booking and online check-in will be affected by the upgrade down-time. The system will be offline and unavailable from 2.00pm on Saturday, 19th January 2019 (GMT +8) to 3.00am on Sunday, 20th January 2019.

  • Booking avenues affected are:
    • web site bookings using
    • AirAsia mobile app
    • AirAsia sales offices, counters and call centres
  • Online self check-in using:
    • via the web,
    • mobile app
    • airport kiosks

The My Bookings function will also be unavailable until the upgrade is completed.

All AirAsia travellers flying during this period should check-in online ahead of the upgrade period and print out your boarding pass, or use the E-Boarding pass where available. Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights.

It’s also a good idea to be at the airport at least 3 hours before your flight to avoid any travel inconvenience. This is especially true if:

  • you have children, elderly or disabled passengers in your group
  • you have luggage to drop
    • There may be a long queue
  • it is a busy time of day
    • Security  and Immigration counters may be crowded and slow
  • you are leaving from klia2 on a flight from a P or Q gate.
    • It is a long way to your gate.
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