Update: 11 Feb 2019
The previously postponed systems upgrade has now been rescheduled for this weekend. Flight bookings, web check-in and online booking changes will be unavailable from 2:00 PM (GMT +8) on Saturday, 16 February to 3:00 AM on Sunday, 17 February 2019. Details of affected services and suggested preparations can be found below.
Update: 17 Jan 2019
Stop Press! The reservation systems upgrade planned for this weekend has been postponed. Here’s the official statement from AirAsia:
SEPANG, 17th January 2019 – AirAsia will postpone a planned upgrade of its Navitaire New Skies reservation system due to unforeseen circumstances.
The upgrade, originally scheduled from 2.00pm on Saturday, 19th January 2019 (GMT +8) to 3.00am on Sunday, 20th January 2019, will be carried out at a later date.
All systems will function as normal this weekend, and guests will be able to book flights, check in and manage their bookings as usual.
If you’re travelling, or planning to book an AirAsia ticket this weekend, be warned that the airline is performing a reservation systems upgrade. AirAsia uses the popular Navitaire New Skies reservation system and the upgrade promises an enhanced online experience.
Reservation systems upgrade – offline times
Both flight booking and online check-in will be affected by the upgrade down-time. The system will be offline and unavailable from 2.00pm on Saturday, 19th January 2019 (GMT +8) to 3.00am on Sunday, 20th January 2019.
- Booking avenues affected are:
- web site bookings using airasia.com
- AirAsia mobile app
- AirAsia sales offices, counters and call centres
- Online self check-in using:
- via the web,
- mobile app
- airport kiosks
The My Bookings function will also be unavailable until the upgrade is completed.
If you are flying this weekend…
All AirAsia travellers flying during this period should check-in online ahead of the upgrade period and print out your boarding pass, or use the E-Boarding pass where available. Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights.
It’s also a good idea to be at the airport at least 3 hours before your flight to avoid any travel inconvenience. This is especially true if:
- you have children, elderly or disabled passengers in your group
- you have luggage to drop
- There may be a long queue
- it is a busy time of day
- Security and Immigration counters may be crowded and slow
- you are leaving from klia2 on a flight from a P or Q gate.
- It is a long way to your gate.