AirAsia Philippines has extended flight cancellations in line with the Philippine government’s extension of the enhanced community quarantine. With the directive with affects Luzon, AirAsia is cancelling all domestic and international Z2 flights until 30th April 2020.
All affected guests should have been notified via email or SMS. Please update your contact details using the “My Bookings” feature on their website to ensure you receive all notifications.
AirAsia Philippines guidelines
These guidelines affect existing flight bookings made on or before 22nd March for departure date until 31st May 2020. will now be able to select from a range of extended flexibility options for future travel.
Use the airline’s AI chatbot AVA on support.airasia.com or airasia.com to:
- Unlimited flight change:
- Change to any new travel date before 31st October 2020
- on the same route
- make changes an unlimited number of times
- no additional cost subject to seat availability;
OR
- Credit account:
- Retain the value of the flight booking in your AirAsia BIG Member account for future travel
- redeem within 365 calendar days from the issuance date.
- The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
- Travel plans affected by restrictions or cancellations?
- refer to the Covid-19 Guide.
- For bookings made through travel agents including online travel agents,
- refund requests must be made via the respective travel agents.
Contact AirAsia Philippines
Guests should visit support.airasia.com and speak to AVA for 24/7 assistance or call their emergency hotline (02)8722-2742. Travel plan changes may still be made with AirAsia even after the community quarantine period, via AirAsia’s online support team or by visiting AirAsia’s office once restrictions have been lifted.
As expected, their hotline is experiencing a higher than usual volume of queries and requests.
If you call, please:
- Have your documents and booking number handy
- State your needs briefly
- Be polite
AirAsia makes safety and passenger & staff well-being a priority. The airline is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization. They are closely monitoring this situation and will announce further policies according to the latest developments.
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