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Adelaide Airport: 5 things to know

by on July 1, 2019
 

Adelaide Airport is a two level facility serving the city of Adelaide and the State of South Australia, offering services to both domestic and international flights. Work is currently on-going to expand the airport to cater for the increasing number of interstate and overseas visitors. 

Adelaide Airport ‘must knows’

You can’t really get lost as the airport is compact and signage is clear and well placed. The terminal is well serviced by lifts and escalators and accessible to people with disabilities.

1. Airport layout

  • The airport is a simple two story structure servicing both domestic and international flights.
    • Arrivals on the Ground level, Departures upstairs
    • Access to Departures is via the Ground level entrance and then by lift/escalator.

2. Getting to and from the airport

Adelaide Airport is truly a ‘city airport’, with built up areas all around the airport perimeter.

As the train and tram services don’t extend to the airport, you have the following options:

Public transport

Adelaide Metro offers bus services to:

  • The City – express double decker bus service called JetExpress between the airport and the city
    • This service only runs Monday – Friday, every 30 minutes
  • Glenelg – JetBus service to Glenelg, West Beach and the City, servicing all stops en route.
  • Both JetExpress and JetBus are Metroticket services
  • Buy Single trip or daytrip tickets from the bus driver

The bus stop is located on the left hand side of the plaza as you leave the Terminal.

Shuttle Bus

This is a Door to Door service from Adelaide Airport to Adelaide Hotels and Businesses.

  • The cost is currently AU$10 per person each way.
  • Service runs approximately half hourly from 8am until:
    • 9pm Monday – Friday
    • 6pm Saturday
    • 5pm Sunday
  • Tickets are available from the Information and Tourism Bookings Booth on the Ground level.

By car (self-drive / drop off or collect)

  • Car Hire Counters are opposite the Domestic Baggage carousels on the Ground level.
  • Vehicles are allowed to stop on the public road adjacent to the terminal to load and unload passengers and baggage.
    • You may not leave your vehicle unattended. It will be towed away.

Parking

Follow the signs as you approach the airport to access parking areas and drop-off for hire cars.

3. Departing

Checking-in

Check-in counters are located on the upper level. Lifts and escalators are located conveniently in the centre of the building, with easy access. You may take trolleys into the lifts. Trolleys are available at no cost near the drop-off area.

Transit passengers and those transferring between domestic/international flights have to walk less than 50m to the nearest lift/escalator.

Domestic Passengers:

All Passengers and those coming to greet or farewell passengers are allowed access into the sterile area (the area within the terminal beyond the security screening point).

  • To access the sterile area, you must go through security screening.
    • There is a further level of screening for departing passengers inside this sterile area.

International passengers:

Once in the sterile area international passengers must pass through

  • Security screening
    • you may be asked to remove belts and shoes etc
  • LAGs (Liquids Aerosol or Gels) inspection/screening
    • pick up a plastic bag from the counter if you don’t have one
  • Border processing
    • have your passport & boarding pass ready

Non-passengers are not permitted to enter the Customs-controlled areas of Australian international terminals.

Services and facilities

The airport is well equipped with at least one or more of each of the basic services you may need.

  • Wheelchairs are available (contact your airline beforehand to ensure this is available)
  • Suitable toilets and access for people with various disabilities
  • Washrooms are clean and have hands free access to soap and water
  •  Drinking fountains where you can also fill water bottles just before boarding
  • There is no pre-boarding check at the gates so you may carry your filled water bottle.
Claiming your tax refund

The TRS counter is located near the cafe in the International Departure Lounge to the right as you exit the Duty Free outlet. Make sure you advise the check-in staff if you wish to make a claim on any items you have in your checked baggage. 

Duty Free

After passing through the International security checks, you’ll pass through the Duty Free outlet. It is small but seems to have a reasonable range of cosmetics, sweet treats, souvenirs and alcohol.

Where to eat?

There are a couple of cafes outside the arrival area and near the check-in counters, but most shops and food outlets are within the sterile area through the first level security checks.

There is a small cafe opposite the newsagent in the international Departure Lounge near Gate 16.

4. Arriving

International visitors

  • complete and submit an incoming passenger card
  • check all boxes truthfully. There are severe penalties for wrongful declaration.
Important note:
  • You must not use any mobile phones, cameras, video cameras and recording devices in any area controlled by the Department of Immigration and Border Protection Services.
    • This means once you reach the passport control, baggage collection and customs areas.
    • You can only use them again once you exit into the public area.
  • Do not make phone calls
  • Don’t take any photos or video in Immigration and Customs controlled areas.
    • The officers can and will ask you to delete any photos or film you’ve recorded.
After you exit to the public area:
  • People meeting you can wait outside the Exit doors
  • Washroom to your left has a shower.

Domestic Passengers:

  • Your baggage will be available on the Ground level carousels.
    • This area is open to the public, so don’t waste time reaching the area.

5. Other useful info

Meeting People/saying goodbye

If you’re saying goodbye, or meeting domestic passengers,

  • you may access the sterile area to wait with your friends, or for them 
  • you must go through the screening process

For more information on Adelaide Airport check out their website and social media channels.

images©ET

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