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Scam Alert: BigPay scam warning

November 6, 20202 minute read
BigPay,BigPay scam warning

Users of the AirAsia BigPay card beware. The company have issued a BigPay scam warning involving persons claiming to be company officers representing the company or company group affiliates. 

BigPay scam warning

The scammers claim to offer cash prizes which can only be ‘redeemed’ upon receiving confidential information such as the banking one-time PIN (OTP) from the caller.

BigPay clarifies and strongly advises the public not to share any confidential information, such as their passcode, OTP and IC number, with anyone through any phone calls or messages they might receive, especially on chat messenger application, such as WhatsApp.

The statement goes on to say:

….. BigPay would like to reiterate that the company and its employees have absolutely no involvement with these fraudulent practices and do not make such solicitations. BigPay does not have any official WhatsApp Business account and does not engage with its customers on any form of messenger application. All official BigPay announcements are made via official channels and the mass media.


… BigPay has strengthened its security by reporting the WhatsApp numbers used by the scammers to the authorities. BigPay is also cooperating with the authorities including Bank Negara Malaysia and the Bukit Aman Commercial Crimes Investigation Department (JSJK) with the aim of clamping down on as many scammers and fraudsters as possible. BigPay’s machine learning system is also trained to detect and flag any fraudulent behaviours, systematically banning scammers’ BigPay accounts as well as strengthening the password reset requirements by adding two-factor authentication, with all existing features being constantly worked on to protect BigPay users. To learn more, visit BigPay’s blog.

BigPay confirms that they will not hesitate to take legal action against individuals or groups who purport to use the BigPay or airasia brand fraudulently or commit identity theft.

Not sure if it’s a scam?

If you receive any such calls or messages, report on the suspected scams using the BigPay or airasia brand. You can contact BigPay via the following official communication channels:


They advise members of the public that BigPay shall not be held liable for any claims arising from schemes in which it and any of its authorised officers/employees have no involvement. If you’re thinking about getting a BigPay card, check out our story here.

# AirAsia, BigPay, online scam warning, Scam Alert
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