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Malaysia Airlines unveils your contactless journey

March 5, 20212 minute read
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Malaysia Airlines has revealed the future of the contactless journey for their passengers, detailing some of the innovative features soon to be introduced. These features are a response to travellers’ expectations for seamless, hygienic and safe travel in the new normal.

This latest initiative follows the airline’s recent introduction of the Digital Travel Health Pass, currently under development. The Pass will help passengers enjoy a safe and streamlined journey as global travel resumes.

The contactless features set to transform passengers’ journey start from home from the point of booking, with creation and customisation of bookings including selection of:

  • preferred meals
  • seats
  • other services

through integration of enhanced features on Malaysia Airlines’ mobile app.

Enjoy your contactless journey

Check out their short video titled “Experience a contactless journey with Malaysia Airlines” on their social media platforms. The video showcases upcoming features to be implemented during departure and arrival at Kuala Lumpur International Airport (KLIA).


The contactless journey will see the Biometric Facial Recognition technology taking over several boarding procedures and verifications of travel documents. This forms part of its enhanced Fly Confidently campaign, offering a hassle-free and contactless check-in, security clearance and boarding processes.

Other new features to be made available on the airline’s app include

  • the e-wallet cashless payment option
    • to do seat upgrades
    • make last-minute purchases
  • Access to e-reading materials
    • the inflight magazine, Going Places
    • e-menu for onboard dining selection

Upon arrival into Malaysia, passengers can expect a safer and hygienic journey with the installation of ultraviolet (UV) disinfection technology at KLIA, before reaching the baggage carousel.

These new features complement the new normal requirements and the enhanced safety and health protocols put in place by local and international authorities and regulatory bodies.

These bodies include

  • Malaysia Airports Berhad (MAHB),
  • Immigration and Customs of Malaysia
  • International Civil Aviation Organization (ICAO)
  • World Health Organization (WHO)
  • International Air Transport Association (IATA)
  • Ministry of Health of Malaysia (MOH)

To keep up with the latest updates and the airline’s deals, download the Malaysia Airlines app or visit their website.

# contactless travel, COVID-19, Malaysia Airlines, travel safety
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