AirAsia WTA Top Low-Cost Airline 2020

Some good news in the current difficult travel climate is welcome so AirAsia’s two awards at the World Travel Awards 2020 comes at the right time. The airline was named as Asia’s Top Low-Cost Airline 2020 and also took home the gong for Asia’s Low-Cost Airline Cabin Crew.

Top Low-Cost Airline 2020

This is the eighth consecutive year the airline has emerged top in both categories, awarded on votes received from travel professionals and industry players from around the region. They beat out other regional players including Scoot, Nok Air, VietJet Air, Jetstar and Firefly.

The annual World Travel Awards (WTA) commemorate excellence across key sectors of travel, tourism and hospitality. It’s one of the most comprehensive and sought after travel awards programmes.

…. I am deeply humbled and honoured to receive Asia’s Leading Low-Cost Airline 2020 Award for the eighth consecutive year. Winning the award this year is more important than ever and is of profound sentimental value as the industry is going through the most turbulent times. Tony Fernandes, CEO of AirAsia Group

He expressed his gratitude to over 600 million passengers for their continued support and faith in AirAsia and noted that this is the most difficult period in AirAsia’s history.  Like most airlines, AirAsia has had to let many of their staff go. The Group CEO  dedicated the award to AirAsia’s Allstars (staff), including those who have left recently through no fault of their own. He thanked the AirAsia Allstars for their commitment, perseverance and dedication through a very challenging year.

AirAsia has taken the opportunity to expand the non-airline areas of the Group, offering airline staff an alternative path as the pandemic works through. These have recently been pulled together with the launch of the AirAsia Digital Super App.

….. This pandemic has taken a toll on all of us, and the journey has been far from easy. Despite the crisis, I can say with confidence that our dedicated crew have risen to the challenge to show their service excellence and hospitality, adapting to the constantly changing rules and regulations. AirAsia Group Head of Cabin Crew Suhaila Hassan

World Travel Awards Founder Graham E Cooke was equally positive about the future. He lauded AirAsia’s position leading the way in low-cost aviation in Asia and beyond. He recognised AirAsia’s continued push for excellence, despite the unprecedented challenges faced by the aviation industry this year.

Since 1993, the World Travel Awards have celebrated excellence across key sectors of global travel, tourism and hospitality. In 2020, despite the huge challenges faced by the aviation industry the World Travel Awards programme saw record month-on-month voting numbers from the all-important tourism consumers. In addition, the official website continues to receive more search traffic than in any previous year. Organisers see this as an indication that the hunger for travel and tourism is as strong as ever, providing encouraging signs to all in the aviation and tourism industries.

So keep those hopes alive, we’ll be travelling again soon.