AirAsia travel options for Covid-19

As countries close their borders due to the Covid-19 pandemic, travellers are looking to change flight dates or cancel trips. Air Asia is currently offering two options to those affected by travel restrictions.

AirAsia travel options

Even if you want to travel, the closing of borders and flight cancellations and forcing the change of plans. These will also affect those who prefer a voluntary cancellation option to selected destinations, during the COVID-19 pandemic.

• Travellers affected by travel restrictions with international bookings to or from Malaysia
  • for bookings made before 16th March, with departure on or before 30th April only
• Singapore and Australia
  • bookings made before 7th March, with departure on or before 30 April only
• Those with tickets to other countries
  • move flight or credit account options.

UPDATE 17th April 2019 – Statement from AirAsia

All AirAsia guests with existing flight bookings made on or before 17th April 2020 with a departure date between 23rd March and 30th June 2020 will now be able to select from a range of extended flexibility options for future travel.

Eligible guests can now select from the following flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com:

• Unlimited flight change: Change to any new travel date before 31st October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR

• Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

Please refer to the COVID-19 Guide to check your eligibility and for information on how to submit your preferred alternate travel request.

The above guest information is only applicable for direct online bookings made via airasia.com.

See the current list of travel restrictions imposed by different governments.The list will be updated as the situation develops.It is non-exhaustive, so travellers should refer to respective governments or relevant authorities before travelling.

• Travellers with international bookings made before 7th March to or from
  • China,
  • Hong Kong SAR,
  • Macao SAR,
  • Taiwan,
  • Japan
  • Korea
    • with departure on or before 30th April only
    • eligible for voluntary cancellations through ‘move flight’ or ‘credit account’ options.

Conditions

• Move flight:
  • One-time flight change to a new travel date on the same route
  • within 180 calendar days from the original flight time
  • no additional cost
  • subject to seat availability

OR

• Credit account:
  • Retain the fare value in your AirAsia BIG Loyalty account
    • Use for for future travel with AirAsia.
      • redeem for booking within 365 calendar days from the issuance date
  • The actual travel dates can be after the expiry date
    • subject to published flight schedule

Please refer to COVID-19 Refund Request Guide to check your eligibility form to submit your request.

Who can access AirAsia travel options

• Only applicable for direct online bookings made via airasia.com.
• Group bookings made through travel agents,
  • contact your third party booking agent for further assistance.

Contacting AirAsia

Contact AirAsia through their Customer Support Page

• You can also chat with AVA

OR

• Contact them via
  • Facebook
  • Twitter
  • Call centres.
• AVA is currently receiving a high volume of requests so you may have to wait a long time in the queue.
  • Priority is given to travellers with immediate flight departure needs.

…. AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from the local governments, civil aviation authorities, global and local health agencies, including the World Health Organisation. AirAsia statement

The spokesman added that AirAsia is closely monitoring this situation and reserve the right to announce further policies based on current developments.

Remember to check your flight status at airasia.com/flightstatus for live updates.