AirAsia will fully implement Self Check-In for all AirAsia and AirAsia X passengers travelling through klia2
from 18th May 2016. As a result, counter check-in at klia2 will no longer be available from 18th May.
However, there will be a dedicated service counter to assist passengers who are
- travelling with infants,
- have reduced mobility or special needs,
- aged 16 and below and is travelling alone,
- or have medical conditions or illnesses.
Self check-in options
Various check-in options are available:
- web check-in
- mobile check-in
- kiosk check-in (available at the airport)
Self Bag Tag, where passengers may print their bag tags at home or at the kiosk at the airport is now available at KLIA2.
However, self-bag drop facilities have not yet been made available, so passengers with baggage to check-in will still need to proceed to the Baggage Drop Counters.
Both web and mobile check-ins are available 14 days up to 1 hour before scheduled time of departure for AirAsia flights, and from 14 days up to 4 hours before their scheduled time of departure for AirAsia X flights.