Air Asia has this morning, 4th November, launched its on-board Wi-Fi service, roKKi Chats, allowing guests to use instant messaging apps while on-board selected flights.
To make use of the service, patrons on board Wi-Fi enabled flights may purchase tokens on a first come, first served basis. In conjunction with the launch, patrons will enjoy an introductory price of RM5 per token for a limited period.
Each roKKi Chats token will be priced at RM8 for a total of 3MB data usage on WeChat, WhatsApp & LINE and is compatible with most smartphones and tablets. One token can be used with one device only.
Ninety tokens will be available on wifi enabled flights, identified by the signs on-board and the tokens can be activated by keying in the purchased token ID. Flight attendants will also announce the availability of the service.
During the launch, AirAsia Berhad’s Chief Executive Officer, Aireen Omar told those present that “At AirAsia, innovation is key, not just in the products & services that we provide, but also in the experiences that we create for our guests. It is important to keep up with the needs of our guests, and maintain relevance with all of them. Wi-Fi connectivity is definitely ‘top-of-the-list’ for most travellers, especially while flying; and we are proud to be the first in Malaysia to offer this service at the most affordable rate. This will enable many to keep connected while flying, further contributing towards a better travelling experience for our guests; and we would also like to thank Malaysia Book of Records for recognising AirAsia’s efforts to provide low-cost Wi- Fi on board our flights.”
AirAsia Group Head of Ancillary, Kenny Wong added, “We will work hard to equip more aircraft with the Wi -Fi system in the coming months so that more guests are able to enjoy it. For the moment, we are introducing chat services which include WeChat, WhatsApp & LINE, and we will further introduce other services such as e-mail, and social media sites later next year.”
Information provided by AirAsia describes the on-board Wi-Fi system as having been developed by TuneBox and powered by roKKi, using SwiftBroadband, an L-band satellite service provided by Inmarsat. A leading provider of global mobile satellite communications services, Inmarsat provides consistent coverage on routes across the world supported by a powerful ground network.