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AirAsia haze affected flights: your options

by on September 20, 2019
 

AirAsia has announced options for passengers who suffered haze affected flights on 19 September 2019. Four flights were cancelled, others were delayed. The cancellations affected two flights between Ipoh and Johor Bahru and two Singapore/Ipoh services when operations at Ipoh airport were suspended.

As the air quality situation across Malaysia is currently very unpredictable, this situation may persist for some time. Sunday 22nd September – six flights have also been affected. The haze situation shows no indication of clearing for now, so remember to check with your airline is you are flying to or from affected airports.

Haze affected flights: options

AirAsia has announced the following options available to affected passengers:

Eligibility for passengers with

  • cancelled flights or
  • flights delayed longer than 3 hours
  • Change flight:
    • one-time flight change to a new travel date on the same route
    • within 30 calendar days from the original flight time
    • no additional cost, subject to seat availability
  • Credit account:
    • retain the fare value in your AirAsia BIG Loyalty account for future travel with AirAsia
    • redeem online credit account for booking within 90 calendar days from the issuance date for travel
    • new travel dates allowed after expiry date (on availability of updated flight schedule)
  • Full Refund:
    • full refund the amount equivalent to booking in the form of original payment
    • make refund requests with AVA at support.airasia.com
  • Bookings made via travel agents (including online travel agents)
    • All refunds must be done via original booking travel agent.

Still flying?

Check your flight status at airasia.com/flightstatus before going to the airport.

AirAsia is monitoring the situation, you can get updates:

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