Travel Advisory : Typhoon Mangkhut

Typhoon Mangkhut is expected to cause service disruption to AirAsia’s southern China flights this weekend.

Travellers to Southern China between 15th and 18th September 2018 need to check with your airline regarding flight status.  This includes flights to various cities including:

• Guangzhou (CAN),
• Shenzhen (SZX),
• Shantou (SWA),
• Hong Kong (HKG)
• Macao (MFM)

Whatever your airline, ensure your contact details are up to date so they can contact you in the event of cancellation or re-timing. Malaysia Airlines has a travel advisory on their website with details regarding flight changes etc.

AirAsia offers a number of one-time options, including

• Moving flight (same route within 30 calendar days from original flight)
• Changing destination (any other international destination within the AirAsia network within 30 calendar days)
• Account credit

There are conditions, which may be checked if you wish to choose one of the above options.

If you wish to move flight or change destination you are required to provide

• a new flight date and time
• passenger name(s)

to Customer Support team via Twitter (@AirAsiaSupport), Facebook (@AirAsiaSupport), WeChat or Live Chat at support.airasia.com.

To request for a credit account, fill in an eForm available on Customer Support.

Some airlines may also make schedule changes or alter routes if flights pass through the affected area.

If you are ‘stuck’ as a result of Typhoon Mangkhut, check your travel insurance with regard to such situations. Not all policies cover natural disasters or unavoidable situations.