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Singapore Airlines first with IATA Travel Pass App

March 15, 20213 minute read
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Singapore Airlines (SIA) are the world’s first airline to pilot the IATA Travel Pass App from 15th to 28th March 2021. Passengers travelling from Singapore to London are the first in the second phase of SIA’s digital health verification process trials, based on the IATA Travel Pass framework.

IATA Travel Pass App

The initiative is International Air Transport Association’s mobile application for digital health verification and passengers will be invited to download the new IATA Travel Pass app, initially available for mobile phones running on Apple’s iOS operating system. Passengers will be able to create a digital ID with their profile photo and passport information. They can also insert their flight information into the app.

Once passengers have set up the app, they can then:

  • Book their pre-departure Covid-19 test at one of seven participating clinics in Singapore via a dedicated online portal.
  • Register at the clinic using the digital ID and flight information in the app.
  • View their test results and confirmation status to fly, directly on the app.

IATA’s Timatic registry will provide the back-end information on the Covid-19 testing and entry requirements.

They can then:

  • Show their confirmed status in the app to the check-in staff in Changi Airport before flight departure.
  • Present a physical copy of the health certificate issued by the clinic where they took their Covid-19 test.
    • This requirement is in line with current regulatory requirements.

By consolidating the verification of health credentials into a single app, participants can expect a faster and more seamless check-in process. Participants have full control over how their personal information is shared, as the data is stored locally in the mobile phone rather that a central database. This is critical given the highly sensitive nature of health data.

The pilot prepares SIA for the integration of the entire digital health verification, the first phase of which was successfully trialled in December 2020. A successful phase two will see integration into the SingaporeAir mobile app from around mid-2021, using IATA’s Travel Pass framework.

….. SIA is working closely with its partners in Singapore and worldwide in the facilitation of these trials, aiming for the eventual restoration of a seamless travel experience for SIA customers. JoAnn Tan, Acting Senior Vice President Marketing Planning, Singapore Airlines

This will help to provide a hassle-free digital solution for our customers in the new normal, and help to bring about a more seamless travel experience.

….. Our partnership with Singapore Airlines for the first full deployment of the IATA Travel Pass will help get the world flying again. In the immediate term, it is the solution for travellers to safely and securely manage their travel health credentials. Nick Careen, IATA’s Senior Vice President Airport, Passenger, Cargo, and Security

He added that, in the longer term, the digital identity elements of the IATA Travel Pass will place Singapore Airlines passengers at the front of the queue for a more convenient contactless travel experience.

# contactless travel, COVID-19, International Air Transport Association (IATA), Singapore Airlines, Singapore Changi Airport, travel pass
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