Singapore Airlines (SIA) customers can now book their pre-departure Covid-19 polymerase chain reaction (PCR) and serology tests, in their online Covid-19 pre-departure test launched on 20th January 2021. They will receive their results as part of a new pilot service on a one-stop online portal.
Online Covid-19 pre-departure test
The pre-departure test service is currently available to Singapore Airlines and SilkAir passengers departing from Singapore, Jakarta and Medan, as part of its pilot test phase. This service will be extended to more cities in the SIA and SilkAir network over the next few months if the pilot is successful.
SIA’s partner in this pilot is Collinson. This UK, family led company, is a global leader in the provision of traveller experiences, including medical and security assistance. Pre-departure testing becoming a mandatory requirement for more countries. This new service allows SIA’s customers to book their test appointments on an online booking portal securely and seamlessly after making their flight bookings.
Customers can make an appointment for a pre-departure test with their preferred clinic from the list of recognised testing facilities available on the online portal. They will receive their test results through the same portal. This result should be presented upon check-in at the airport. Test results come with a QR code that enables verification by airport check-in staff and Singapore immigration authorities under the new digital health verification process that SIA is piloting with the International Air Transport Association. The portal will also house digital health passes documenting passengers’ Covid-19 status.
JoAnn Tan, Senior Vice President Marketing Planning, Singapore Airlines says that piloting this one-stop pre-departure test is part of ongoing efforts to provide passengers with a vital service during this time, as well as a more seamless pre-flight experience.
She adds that
…. By housing all necessary pre-departure information on one platform, our passengers can enjoy a much more streamlined booking experience with Singapore Airlines.
Todd Handcock, President, Asia Pacific, Collinson added that the partnership with Singapore Airlines will help to enable the safe reopening of key routes for travellers. It’s another step forward in achieving the long-term, safe return of global travel.
…. Covid-19 has brought challenges for businesses and individuals alike around the world, and while there’s optimism that the roll-out of vaccines will help to bring an end to the pandemic, there remains a complex road ahead. In order to restore confidence in travel, the implementation of safe and robust testing protocols remains key.
For more information on the pre-departure test booking portal, please click here.