Timing and the journey
Booking
Although Economy Traveller made this trip to Johor Bahru as guests of Keretapi Tanah Melayu Berhad (KTMB) to check out the new Shuttle Selatan Service, we have used and booked our tickets ourselves many times over the years. These are the quickest way to purchase your tickets. Please note that their pricing is dynamic for the ETS, like air fares, so book early, choosing a less popular time of day and not travelling during peak periods (Festivals and school holidays) if possible.

Online, using website or App
Over the counter at any KTM Station
You can book your tickets at all KTM Stations, although you may not be able to choose your seat if there are people waiting in the queue. If you have a concession card, make sure you present it to get your discount.
In Coach facilities
These new ETS2 trains have six coaches, like other ETS trains, but Coach A is an Executive coach with wider seats, in a one/two across layout. The seats are larger and more comfortable, with their own screens. Meals are included in the ticket price and will be delivered to your seat. Apart from Priority boarding, passengers in the Executive Coach have access to Ruby Lounge where this is available. The Lounge opens 45 minutes before departure.

We found the tray table to be larger than previous examples, with a deeper drink holder (good) and enough space to hold a decent sized laptop. It seemed very stable and can be pulled towards the user for convenience.

The translucent window shades were welcome as the sun dropped in the late afternoon on our side, as they would be in the early morning for those travelling on the eastern side.

Where are the toilets?
The toilets in Coach B and E are regular-sized toilets, located near the end of the carriage (behind row 1). The toilet in Coach D is modified for disabled passengers.
There is no need to worry about noise from the toilet, it’s separated from the seating area by a self closing door, unless the foot traffic or door noises bother you.
Is food available on board?
Coach C usually houses the F&B bistro and the prayer room (surau) There is also a small ‘staffroom’ where attendants can have their meals. Pre-packaged meals on sale in the bistro are prepared by Santan, who also cater for AirAsia. However the meals are slightly different in presentation, although taste is consistent. Pre-mixed coffee, snacks like curry puffs are also available. We found prices are reasonable and portions are adequate. You can pre-order your meal when you book online and include a drink as well. It is a little cheaper.
What else?
Facilities for the disabled include seats and spaces allowed on all services, for passengers requiring wheelchairs. A wheelchair-accessible, OKU-friendly (disabled) toilet with automatic sliding doors, is located near the designated elderly and disabled seating area in Coach D. This toilet has an extra handrail and a smaller washbasin.
We found the ride very comfortable, especially as in these newer ETS2 carriages, the seats can be turned to always face forward. Having the power supply in front is also a big improvement.
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