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AirAsia withdraws from Traveloka partnership

by on March 5, 2019
 

In a statement issued on 4th March 2019, AirAsia advises that they will permanently withdraw sales of its flights from online travel agent Traveloka. The withdrawal covers all flight routes across the AirAsia network. This follows the unexplained disappearance of AirAsia Indonesia flights from Traveloka for the second time in the past two weeks. The statement indicated that ‘bad faith’ was the reason for the withdrawal, citing recent unavailability of AirAsia flights on the Traveloka site.

…. The omission of our flights has certainly hurt cooperation between AirAsia and Traveloka. Traveloka has not acted in good faith. They have refused to provide an official explanation despite our repeated attempts to seek their clarification. AirAsia Indonesia President Director Dendy Kurniawan

He further alleged that

….The exclusion of several AirAsia Indonesia flights by Traveloka is a clear display of preferential treatment and an act of favouritism. We observed through social media messages how customers who enquired about the unavailability of AirAsia flights were recommended by Traveloka to book with other airlines instead. Therefore, in solidarity, AirAsia Group withdraws sales of all of its flights from Traveloka effective immediately.

Travellers who wish to purchase AirAsia flights are advised to book directly from the airasia.com website or the AirAsia mobile app.

AirAsia flights first disappeared from Traveloka on 14th-17th February 2019, coinciding with AirAsia’s network-wide system upgrade on 16th February 2019. Traveloka had cited the 13-hour system downtime as the reason for AirAsia flights disappearing from their website in response to queries from customers.

However, AirAsia flights also  disappeared from Traveloka for a second time on 2nd March without clarification. This is well after the successful system upgrade by AirAsia.

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