AirAsia unveils improved website and mobile app

AirAsia’s improved website and mobile apps are now online after a facelift which includes a chatbot named AVA. AVA (AirAsia Virtual Allstar) is powered by artificial intelligence.

The updates are designed to deliver a seamless, user-friendly experience to users of the AirAsia website and mobile app. 3.3 million monthly active users can do everything from flight bookings, browsing for deals and online shopping to customer support.

Improved website & mobile app: new features

The improvements cover a number of areas.

New homepage

The new comprehensive homepage designed for easier and faster navigation, including

• upcoming flight notice
• search shortcut and recent searches
• links to the best hotels, travel, duty-free shopping and activity deals
• recommended destinations
• a link to BigPay, AirAsia’s money app

AVA chatbot

AVA is AirAsia’s new AI chatbot. She’s available on the new live chat feature to respond instantly to guest inquiries.

• AVA currently speaks eight languages:
  • English
  • Bahasa Malaysia
  • Thai
  • Bahasa Indonesia
  • Vietnamese
  • Korean
  • Simplified Chinese
  • Traditional Chinese

AVA was built by the AirAsia Software Engineering and Technology (AASET) and Customer Happiness team using technology from Ada, a Toronto based company specialising in AI-powered customer experience.

Heads up for iOS users

Three of the new features are only available for iOS users.

• New flight search with map

Choose where to go using an interactive map pinpointing all AirAsia destinations in a single page. This feature is a ‘first’ among airline apps.

• Combined Station Picker

Another ‘first’ in airline apps lets iOS users select the nearest departure and arrival airports and filter by number of stops and flight duration. We look forward to seeing this for non iOS users.

• Voice assistant

iOS users can now also check their upcoming flight status by asking Siri. To use this feature, click the “Add to Siri” button under Flight Itinerary or My Bookings.

FACES enrolment

Enrol for AirAsia’s Fast Airport Clearance Experience System (FACES) using the new mobile app. This allows you to to seamlessly clear security and board your flight. To use, click on My Account and My FACES to take a 5 seconds video of your face.

More features

Other features that should prove popular with travellers allow them to:

• Search for lowest fares using the Low Fare Calendar, integrated in the app
• Earn and pay using BIG Points
• Enjoy instant member discounts when you log in.

Promo fares for Mobile app users

Get 19% off bookings made via the AirAsia mobile app from 28th January to 3rd February 2019. Enter the promo code MOBILE19.

Travel period is between 1st August and 30th November 2019. *Terms and conditions apply.