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AirAsia introduces new Self-Service options in Johor Bahru

by on April 9, 2015
 

“Self Bag-Drop” and “Home Tag” Self-Service options

On 8th April 2015, Senai airport in Johor Bahru, AirAsia’s Southern Hub, was announced as the airline’s first AirAsia Station to introduce its new Self-Service features, the “Self Bag-Drop” and “Home Tag” service. These new services are currently being tested at the Senai airport with two machines and it is expected they will be available to all guests on Johor Bahru / Kuching and Johor Bahru / Kuala Lumpur flights beginning 20th April 2015.

Guests can use the “Self Bag-Drop” to check-in their baggage without having to queue at a check-in desk as well as print the bag tags as they use self-check-in at the kiosks. They may then drop their baggage at an automated counter. The Self Bag-Drop unit will automatically check flight data, baggage weight and size allowances for single or multiple bags before securely depositing the luggage into the baggage handling system.

This service will be welcomed by passengers as it will further reduce the necessity to queue. If you’d like to reduce your waiting time even further, you can make use of the “Home Tag” option which will allow you to print your bag tag at home along with your boarding pass when you do your web check-in.

The bag tags can be printed onto a standard A4 sheet of paper, folded and placed in a plastic cover provided by the airline, which is then attached to the bag. The bag can then be deposited at the Self Bag-Drop counter upon arrival at the airport.

Both the Self Bag Tag and Self Bag-Drop features are available from 3 hours (for international flights) and 2 hours (for domestic flights) up to 60minutes before the scheduled flight departures.

While easing check-in time for the passenger, AirAsia will also appreciate the quicker turnover of people waiting as the AirAsia Berhad CEO Aireen Omar, commented, “At AirAsia, we continuously work hard to make the check-in process as efficient and smooth as possible and provide a seamless travel experience for our guests. The average time needed to check-in at the airport counter, including queueing time is about 5 minutes; but with the introduction of the complete Self- Service options, including the latest Self Bag-Drop feature, it takes only up to 2 minutes and 35 seconds on average to complete the whole check-in process.”

She said that the airline had chosen Johor Bahru as the pilot for this new Self-Service feature because of the high rate (70%) of passengers using Self Check-In and Self Bag Tag making it the ideal airport for the introduction of the service.

The next stations planned for implementation will be Don Mueang Airport in Bangkok, Phuket, Langkawi International Airport and possibly some in Indonesia.

Other innovations introduced by AirAsia include the availability of Wi-Fi on board and the e-boarding pass, allowing guests without check-in-baggage to walk straight-to-gate at selected airports. AirAsia was also the first airline in the world to collaborate with INTERPOL to integrate the I-Checkit system to screen the passports of all its prospective passengers against information contained in the world police body’s Stolen and Lost Travel Documents (SLTD) database.

Economy Traveller will continue to bring you updates on innovations at AirAsia, you can also check their website for updates or make a booking.

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