Firefly suspends Singapore flights from 1st Dec 2018

With Singapore’s Seletar Airport due to open for scheduled flights on 1st December 2018, it appears that a number of major issues remain unresolved. All turboprop services into Singapore Changi are expected to move to Seletar from that date. Firefly is the only airline currently offering such services.

Until the third week of November, it was possible to book flights after 1st December, although there was no change of airport mentioned. The airline has now posted the following information on its website. With a week to go, let’s see if the issues can be resolved.

SIN Flights Suspension

1. Why did Firefly suspend the Subang (SZB) – Singapore (SIN), Singapore (SIN) – Kuantan (KUA) and Singapore (SIN) – Ipoh (IPH) routes?

   Firefly had to suspend flights into Singapore until the relevant authorities have cleared remaining matters in relation to the Singapore authority’s plan to move turbo-prop operations from Changi International to Seletar. Firefly has not been provided any definitive timeline by the authorities for the delay. Upon final approval from the authorities, Firefly will then resume its flights into Singapore.

2. What will happen to my bookings?

   • Subang (SZB) – Singapore (SIN) route
     a) We will try our level best to accommodate you on available flights operated by Malaysia Airlines (MAB) with no cost.
     b) Full refund within 30 working days.
   • Singapore (SIN) – Kuantan (KUA) route
     a) Full refund within 30 working days.
     b) We will try our level best to accommodate you on available flights operated by Malaysia Airlines (MAB) with no cost.
   • Singapore (SIN) – Ipoh (IPH) route
     a) Full refund within 30 working days.
     b) You can change to another destination operated by Firefly with no additional cost.

3. Can I change my flight destination?

   Yes, you may change to another destination operated by Firefly with no additional cost.

4. Will Firefly provide any compensation for my transportation costs, missed tours, connecting flights, cancellation for hotel booking or any other off pocket expenses incurred due to these route suspension?

   Unfortunately, we will not be providing any compensation for any missed tours, connecting flights with other airlines, cancellation for hotel booking or any other out of pocket expenses incurred due to these routes suspension. We are doing our best to minimise the disruption by providing forward notice and a list of service recovery options to assist affected passengers to make their preferred arrangements.

5. Who do I contact if I have any other concerns?

   Please contact our call centre at 603 7845 4543 from 0800 to 2100 daily or send an email to [email protected] for further information and assistance.

The Malaysian Transport Ministry has issued this statement from the Civil Aviation Authority of Malaysia, via Facebook on 12th December 2018:

https://www.facebook.com/MalaysiaCAAM/videos/371760096726066/