Batik Air has temporarily suspended its Kuala Lumpur to Auckland service via Perth because of operational requirements. Here is their full Press Statement explaining the situation, the plan for reinstatement and remedies available to affected travellers.
Statement re Auckland service suspension
KUALA LUMPUR, 21 JUNE 2024 – Batik Air announces the temporary suspension of its services to and from Auckland, New Zealand via Perth, Australia, effective 19th July 2024.
This decision arose due to operational requirements and Batik Air will however be reinstating the operations to Auckland (AKL) with direct flights from Kuala Lumpur (KUL) in December 2024, subject to regulatory approvals.
Batik Air reaffirms its continuous commitment to the New Zealand market, recognising its significance as an excellent fit within its network. With its vibrant tourism sector, robust economy, and strong cultural ties to the Asia Pacific countries, New Zealand represents a key market for Batik Air.
Batik Air Chief Executive Officer, Datuk Chandran Rama Muthy, stated that the airline regrets any inconvenience caused and remains confident that these strategic adjustments will strengthen its operational framework.
…. The forthcoming replacement with a direct service will strengthen the connectivity and opportunities for travellers across the Batik Air network and enhance travel experience of our passengers,” he said, adding that the revised plan offers better connectivity to our markets stretching from the Middle East, Central Asia and the other countries in the Asia Pacific.
He emphasized that the airline will continue to work with the tourism authorities to support travel and tourism in the high growth Asia Pacific markets.
Passengers holding reservations for flights to and from Auckland affected by this temporary suspension are advised to submit their tickets for a full refund. Batik Air understands the inconvenience caused and assures affected passengers of dedicated assistance in this period of adjustment and the airline expresses sincere appreciation to its valued customers for their support.
For further assistance, affected passengers are encouraged to contact Batik Air Customer Care Centre via email. For booking and more information, please visit the Batik Air website at www.batikair.com.
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