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AirAsia warns against fraudulent ticket agents

March 1, 20172 minute read
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AirAsia has issued a statement warning travellers of a Scam Alert currently targeting users of social media. The airline advises users of social media platforms such as Facebook and Instagram to beware of deceptive advertisements by unauthorised travel agents. These advertisements offer to sell heavily discounted flights for AirAsia and AirAsia X and a number of people have fallen victim. The airline has made a police report following a number of complaints from victims.

Scam Alert: How to buy genuine tickets

AirAsia has reminded travellers that such scams are not uncommon and they should always book tickets from official channels.

Buy your tickets from

  • the AirAsia website, airasia.com or AirAsia Mobile
  • AirAsia mobile app on iPhone and Android devices.
  • official websites of its affiliates such as AirAsiaGo.com and
  • official sales centres listed on the AirAsia website

The airline warned potential and existing scammers that

… We will not hesitate to take legal action against individuals or groups who organize illegal schemes using the AirAsia brand.

Reporting Scams

AirAsia further advised travellers that if they have any doubts, they should report suspected scams involving the AirAsia brand, to AirAsia via official communication channels. Official channels are Facebook : facebook.com/airasia Twitter : twitter.com/airasia and AskAirAsia : airasia.com/askAirAsia

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