AirAsia Scam warning against fake customer service operators

March 17, 2026•2 minute read

An AirAsia Scam warning has been issued by the airline, reminding all customers and members of the public to remain vigilant against scams involving fraudulent airline customer service contacts circulating on social media. The advisory issued on 16th March 2026 refers to the circulation of online posts displaying a phone number falsely claimed to be an official AirAsia customer service line. AirAsia confirms that the number is not affiliated with the airline and is suspected to be part of a scam targeting travellers seeking assistance with their bookings.

In their statement, AirAsia:

…. strongly advises the public to avoid contacting customer service numbers found on unverified sources, to be cautious of any links received via WhatsApp or other messaging platforms and to refrain from sharing personal information, booking references or payment details with parties whose identity cannot be confirmed.

The airline also clarified that it does not operate customer service via phone calls and that all official customer support services are available exclusively through AskBo, the airline’s digital support platform. Guests can access ‘AskBo’ via the AirAsia MOVE app or through AirAsia’s official digital platforms to receive assistance with flight bookings, schedule changes, travel information and other services swiftly and securely. Before you do contact them through ‘AskBo’, we advise you to have your Booking number and other travel details ready.

Travellers must always verify information through official AirAsia channels to avoid being scammed, including the airline’s website and verified social media accounts, especially during the peak Hari Raya travel period. The airline assured the public that they continue to monitor the circulation of misleading information and reminds the public to remain vigilant against potential fraud. For official information and assistance, customers should always use only official sources. You should visit www.airasia.com or access the AirAsia MOVE app for more information.