AirAsia’s A320 fleet affected by software update, FIXED

AirAsia has completed the EASA mandated requirements following the glitch in a software update affecting their A320 fleet, advising travellers that operations are now back to normal. In a statement released on Sunday afternoon 29th AirAsia Aviation Group confirmed they have completed the required software rollback on its operational A320 Family, complying with the Emergency Airworthiness Directive issued by the European Union Aviation Safety Agency (EASA), following the Alert Operators Transmission from Airbus.

They noted that the Emergency AD was received around 3:00am on 29th November local time, and AirAsia’s Business Continuity Plan was immediately activated. Completing the directive while maintaining operations required strong coordination across Engineering, Flight Operations, Network, Ground Operations and Customer Experience teams, among others in Malaysia, Thailand, the Philippines, Indonesia and Cambodia.

…. Our teams across the region were mobilised at once to meet all engineering, operations, safety and customer experience requirements, so that guests experienced as little inconvenience as possible. Thanks to meticulous planning and strong Groupwide coordination from our engineering teams – supported by our ecosystem partner ADE, compliance work for the aircraft was completed within 24 hours. Bo Lingam, Group CEO of AirAsia Aviation Group

For Context, this is the original information received from the airline:

AirAsia is currently carrying out preventive maintenance across its A320 fleet in line with the Airworthiness Directive from EASA. This does not only affect AirAsia, but airlines around the world. This is explained in the statement below, issued by the airline on 29th November 2025.

…. In line with the urgent Airworthiness Directive (AD) issued by certification authorities requiring airlines to roll back the software on the Airbus A320 Family, AirAsia Aviation Group (AirAsia) will implement the mandated changes beginning today, 29th November 2025. This directive does not impact its A330 fleet.

In compliance with the AD, AirAsia is prioritising the timely implementation of the rollback and will adjust flight operations accordingly. According to media reports citing Airbus sources, around 6000 aircraft could be impacted globally across the industry.

AirAsia will reach out to directly notify guests on affected flights and service recovery options. Guests are also encouraged to stay updated on their flights via the AirAsia MOVE app (airasia.com/flightstatus), the AskBo chatbot, and their registered email for the latest information.

Bo Lingam, Group CEO of AirAsia Aviation Group reassured passengers that the airline is taking immediate steps to comply with the Airworthiness Directive and the aim is to complete the process within the next 48 hours, while ensuring minimal disruption to affected travellers.

…. We seek our guests’ understanding, as these mandated measures are essential in upholding the highest standards of operational safety. We would also like to thank our engineering teams, who began the process immediately and are working around the clock to complete the required actions.