UPDATED: Eligible travellers have all received emails with their AirAsia X travel vouchers valid to use for 5 years from date of issue.
Making a Covid-cancelled flight claim can be a challenge as not all offer the same terms and making sense of them can be difficult.
Claiming ticket refunds and making flight changes is stressful, especially during Covid-19. Most airlines are being proactive, but many are having trouble with agents.
