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OURFOOD delivery service looking for Partner Outlets

July 20, 20203 minute read
OURFOOD Delivery Service

Malaysians love to eat out and the takeaway culture is well developed. So if you’re used to doing ‘tapau’, ‘bunkus’, you’ll love OURFOOD delivery service. AirAsia’s cargo and logistics subsidiary Teleport has mobilised its logistics infrastructure and technology to introduce OURFOOD. This new kid on the block offers a seamless, fuss-free and affordable solution for both customers and restaurateurs. Please note that OURFOOD is now renamed AirAsia food, following the recent Group-wide move to link the companies under one platform.

OURFOOD delivery service

This concept is perfect for F&B Businesses Partner Outlets which take orders directly on WhatsApp, Facebook and Instagram. The process has been simplified for both the partner outlet and the customer

  • Partner Outlets
    • share a customised menu link to their customers for
    • pre-order or
    • immediate food delivery
  • Customers can use a single link to
    • pay
    • check out
    • track their food order status in real-time

The OURFOOD delivery service is part of AirAsia’s Save Our Shops (S.O.S.) campaign, a Covid-19 related initiative.

….. We’ve seen an encouraging adoption rate for OURFOOD, as it reduces administrative work of managing payments, orders, and logistics for both F&B businesses and customers. Sabrina Khaw, Head of OURFOOD

The OURFOOD pilot launched on 14th May, has provided valuable feedback about the experience and features. She hopes Partner Outlets will use this pandemic for growth, rather than merely adapting or surviving in the new normal.

Sign up to be a Partner Outlet

The prepaid plan includes both transaction and service fees, while customers pay the delivery charges. There are no sign-up fees, contracts, or special devices required. Both Partner Outlets and customers can earn and redeem AirAsia BIG points for every transaction.

Other useful features that set OURFOOD apart from other food delivery platforms:

  • All types of F&B business are welcome
    • from home-bakers to multi-chain outlets
  • Easy sign-up process
    • only IC details required
  • Ability to fully customise the menu
  • Enjoy automated payment and in-house delivery solutions
  • On-demand and pre-order delivery options available
  • Reporting functions available
  • Delivery coverage of up to 40km


You can sign up to become an Partner Outlet on a signup form at the bottom of the AirAsiaFOOD page. For more information, visit

Want to do deliveries instead? Sign up here to be a Teleport Delivery Partner.

OURFOOD delivery service

Who’s already on board?

OURFOOD’s first 36 Partner Outlets include Agrain, Ahh-Yum By Kampong Kravers, Aroma De Nata, Aunty Sam Satay, Berjaya Food, Burnin’Pit, CALLI, Canning Heritage, Darts Line Western Food, Emery School of Coffee, Enorme Italian Restaurant, Gajah Mada, Gogopot, Junandus, Leng Zai Bak Kut Teh, Leaf Dining, MadHatter Desserts, M Fried Chicken, Mean Mince, Mozzarellaaa, Penang Chendul, Pizzazone & Tapasta, Prawn Noodle King, Pretty on Plate, Restoran D Chow Kit, Rizal Filipino Cuisine, Rojak Cendol Mat, Sarang Cookery, Shu Xiang Lou Hotpot, Signature Fei Fei Crab, Tail & Fin, Tapaulah, Tandoor Grill, Thirty3 Bites, Wingstop and WonderBrew Kombucha. Check out what’s on offer for each outlet in The Menu. There are currently nearly 80 outlets listing their menus in the Klang Valley. The first expansions will be in Penang and Johor with a wider reach planned.

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This Post Has 10 Comments

        1. They seem to have changed the link. I’ve updated it now. You can sign up to become an Partner Outlet on a signup form at the bottom of the AirAsiaFOOD page. For more information, visit It’s right at the bottom. Good luck.

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